Destiny Bailey
Chapel Hill
Summary
Professional medical professional with significant experience in clinical settings, ready to excel in this role. Demonstrated ability to work collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Skilled in patient care management - treatment planning, and emergency response. Known for adaptability, reliability, and strong commitment to healthcare excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Support Assistant
UNC Health Care
Chapel Hill, NC
12.2025 - Current
- Managed patient care effectively, ensuring adherence to treatment plans and protocols.
- Collaborated with interdisciplinary teams to optimize patient outcomes and enhance service delivery.
- Led case discussions, facilitating knowledge sharing and critical thinking among peers.
- Participated in research initiatives, contributing to advancements in medical knowledge and practice standards.
- Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Served as a liaison between the technical team and customers during complex troubleshooting scenarios, ensuring clear communication throughout the process.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Telecommunications Specialist
UNC Health
Chapel Hill, NC
07.2022 - 12.2025
- In this role I am responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.
- Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
- Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
- Functioned as a lead operator in the absence of the supervisor.
- Managed troubleshooting processes for voice and data communication systems, ensuring minimal downtime.
- Led telecommunications system upgrades, enhancing network performance and reliability.
- Developed training materials and conducted sessions for staff on telecommunications best practices.
- Provided technical support during emergency situations, facilitating swift resolution of communication disruptions.
- Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
- Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.
- Services and maintains equipment in proper working order.
Float Sales and Services Representative
First Citizens Bank
Raleigh-Durham, NC
10.2021 - 07.2022
- As a Sales and Service Representative I am responsible for processing transactions and other customer service requests in the branch.
- Facilitates customer awareness and education of bank capabilities, tools, and resources.
- Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
- Engaging customers in conversation to understand their banking needs and preferences.
- Processing transactions accurately and efficiently.
- Providing assistance with account servicing needs.
- Facilitating customer awareness and education of bank services, including digital banking capabilities.
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Provided comprehensive product knowledge to assist clients in making informed financial decisions.
- Accepted payments and updated accounts with latest information.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Teller
PNC Bank
Creedmoor, NC
10.2020 - 07.2021
- While maintaining this role I provided a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Processes a variety of customer interactions.
- Educates customers on alternatives available for their financial interactions.
- Identifies banking opportunities during the customer interaction and refers as appropriate.
- Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to solve customer problems.
- Adheres to all policies and procedures, demonstrating sound judgment within established limits.
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Assisted customers with account inquiries, ensuring a high level of satisfaction.
- Maintained cash drawer integrity, performing regular audits to prevent discrepancies.
- Collaborated with team members to improve branch workflow and enhance productivity.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Data Analyst Team Lead
GardaWorld Security Services
Durham, NC
10.2018 - 01.2020
- In this role I was primarily responsible for account management federal shipments and supervisory tasks.
- Account Management: Balancing inventories, Account transfers, Shipping and receiving orders, Investigating and Resolving cases, Processing deposits.
- Federal Reserve Shipments: Responsible for shipping and receiving coin and currency. Confirm accuracy of funds received and add it to current vault inventory.
- Supervisor Duties: Delegate assignments to the team. Complete a schedule that is accommodating to 22 employees. Assist with interviewing and hiring of new employees. Perform one on one performance assistance with teammates not meeting the required goals.
- Coordinated communication between teams to streamline incident response and reporting processes.
- Mentored junior staff, fostering professional growth and enhancing team performance through knowledge sharing.
- Analyzed incident reports to derive actionable insights, informing strategic decision-making for future operations.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Sanderson High School
Raleigh, NC06.2016
Skills
- Time management
- Professionalism
- Documentation review
- Account management
- Teamwork and collaboration
- Problem-solving
- Verbal and written communication
Certification
Basic Life Support Certification - American Red Cross
Internship
Jeffrey's Grove Elementary School, 2014-2015
Early Childhood Education
Timeline
Resident Support Assistant
UNC Health Care
12.2025 - Current
Telecommunications Specialist
UNC Health
07.2022 - 12.2025
Float Sales and Services Representative
First Citizens Bank
10.2021 - 07.2022
Teller
PNC Bank
10.2020 - 07.2021
Data Analyst Team Lead
GardaWorld Security Services
10.2018 - 01.2020
High School Diploma -
Sanderson High School