Destinee Johnson
Rocky Mount
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Demonstrates excellent people skills and teamwork, enhancing customer satisfaction. Reliable and punctual.
Overview
10
10
years of professional experience
Work History
Sales Associate
TJX Companies
05.2024 - 11.2024
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Day Support Specialist/ABA Paraprofessional
Better Days Ahead
02.2023 - 09.2023
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Organized recreational activities to assist in patient recovery.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
Customer Service Representative
Pizza Hut
04.2017 - 04.2022
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Retail Sales Associate
Rue 21
09.2016 - 12.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Hostess
Buffalo Wild Wings
04.2015 - 08.2017
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Nash Central High
Rocky Mount, NCSkills
- Upselling
- Professional demeanor
- Time management
- Customer engagement
- Calm demeanor
- Excellent people skills
- Outgoing personality
- Goal oriented
- Customer service
- Cash register operation
- Teamwork and collaboration
- Reliable and punctual
Timeline
Sales Associate
TJX Companies
05.2024 - 11.2024
Day Support Specialist/ABA Paraprofessional
Better Days Ahead
02.2023 - 09.2023
Customer Service Representative
Pizza Hut
04.2017 - 04.2022
Retail Sales Associate
Rue 21
09.2016 - 12.2017
Hostess
Buffalo Wild Wings
04.2015 - 08.2017
Nash Central High
Similar Profiles
Ryan MahanyRyan Mahany
Sales Associate at TJX CompaniesSales Associate at TJX Companies
Erik PonceErik Ponce
Sales Associate at TJX CompaniesSales Associate at TJX Companies
Tyler BegleyTyler Begley
Sales Associate at TJX CompaniesSales Associate at TJX Companies
Nathalin AmayaNathalin Amaya
Retail Associate at The TJX Companies, Inc.Retail Associate at The TJX Companies, Inc.
Nekisha DavisNekisha Davis
KeyHolder/Lead CSR at American Freight Furniture and MattressKeyHolder/Lead CSR at American Freight Furniture and Mattress