Destinee Green
Charlotte,NC
Summary
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Physical Therapy Support Specialist
Concentra Urgent Care & Occupational Medicine
04.2024 - Current
- Receive, review, and process incoming patient referrals from physicians, specialist, and other healthcare providers
- Verify insurance edibility and obtain necessary authorizations for physical therapy services
- Schedule initial evaluations and follow up appointments for patients based on referral details and therapist availability
- Assist physical therapist with treatment plans, ensuring optimal care is provided
- Assist with administrative duties, including answering phones, handling patient inquiries and managing medical records
- Oversaw inventory management for physical therapy clinic, ensuring proper stock levels of medical supplies, equipment, and consumables
Referral Coordinator
Charlotte Community Health Clinic
05.2022 - 04.2024
- As the initial point of contact for 7 medical providers I ensure accurate , efficient and timely referral coordination of specialty care for our patients.
- Managed up to 80 patient referrals daily through multi-line telephone system.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Drafted reports to track patient referrals and scheduling issues.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
Patient Service and Referral Specialist
CHARLOTTE EYE EAR NOSE & THROAT ASSOCIATES
04.2019 - 04.2022
- Contacting a wide variety of insurance companies via telephone to obtain detailed medical insurance benefits, deductibles, and co-payments for all 19 office locations
- Coordinating referral appointments and sending required documentation to specialty care providers as well as insurance companies.
- Contacting patients with the details of their referral appointment. And answering any additional questions they have while notating their account in detail of all correspondence.
- Scheduling surgery consultations and follow-up appointments for referred and current patients
- Contacting a wide variety of insurance companies via telephone to obtain detailed medical insurance benefits, deductibles, and co-payments
- Managing patients’ electronic medical records
- Met daily volume goal of 130 phone calls answered
- Contacted patients to ensure we have the most recent and accurate medical insurance on file
Education
BACHELORS - International Studies, Political Science
UNIVERSITY OF NORTH CAROLINA
North Carolina05.2018
Skills
- Software experience: Epic, Microsoft Teams, Microsoft Office, and Outlook, Occusource, Touchworks, Dentrix
- Excellent time management skills
- Customer Service oriented with strong interpersonal skills
- Meticulous attention to detail
- Referral wait list management
- Insurance Precertification Processes
- Activity planning
- Caseload management
- Issue resolution
- Incoming call management
- Data entry proficiency
Additional Information
- Personal and professional references available upon request , Page 2
Languages
Spanish
Native/ Bilingual
Timeline
Physical Therapy Support Specialist
Concentra Urgent Care & Occupational Medicine
04.2024 - Current
Referral Coordinator
Charlotte Community Health Clinic
05.2022 - 04.2024
Patient Service and Referral Specialist
CHARLOTTE EYE EAR NOSE & THROAT ASSOCIATES
04.2019 - 04.2022
BACHELORS - International Studies, Political Science
UNIVERSITY OF NORTH CAROLINA
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