Destin McCarty
Benson
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service as well as being able to make a profitable transaction. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Sales Professional
Capital Chrysler Jeep Dodge Ram
2017.08 - Current
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Maintained being Top Tier in Sales for 5 years straight amongst peers while maintaining a 62% closing ratio.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Trained and mentored new sales representatives.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Went Over Financing details with customers, explaining warranty options and benefits protecting their investment documents.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Attended industry conferences and training events, continually refining skills and broadening knowledge base.
- Developed innovative marketing strategies to increase brand visibility and generate leads for the dealership.
- Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Finance and Leasing Consultant
Hendrick Automotive Group
2016.09 - 2017.07
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Direct Sales Representatives
True Green Lawn Care
2016.04 - 2016.08
- Maximized revenue potential with strategic upselling techniques tailored to individual customer needs.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Overcome Objections, while maintaining to showcase on why they needed our product.
Electrician Helper
WB Moore
2015.03 - 2016.03
- Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Assisted in reducing project costs through effective material management and inventory tracking.
- Demonstrated adaptability by quickly adjusting to new assignments or changes in project requirements without compromising quality or efficiency.
- Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
Sales Associate
Sheetz
2011.07 - 2015.02
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
High School Diploma -
West Johnston High School
Benson, NC06.2014
Skills
- Sales and Marketing Strategies
- Product Presentations
- Business Development
- Lead Generation
- Active listening
- Networking abilities
- Contract negotiation
- Closing techniques
- Customer Service
- Relationship Selling
- Systems and Software Expertise
- Goal setting
Timeline
Sales Professional
Capital Chrysler Jeep Dodge Ram
2017.08 - Current
Sales Finance and Leasing Consultant
Hendrick Automotive Group
2016.09 - 2017.07
Direct Sales Representatives
True Green Lawn Care
2016.04 - 2016.08
Electrician Helper
WB Moore
2015.03 - 2016.03
Sales Associate
Sheetz
2011.07 - 2015.02
High School Diploma -
West Johnston High School
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