Desmond Boney
Greensboro
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
10
10
years of professional experience
Work History
Branch Operations Manager
Fastenal
03.2023 - Current
- Managed incoming and outgoing inventory, eliminating and handling any discrepancies.
- Sourced product for customer needs, contacting vendors for pricing, availability, and submitting purchase orders.
- Handled collections for customers, reducing the duration and total value of past due accounts.
- Substitute management for a key onsite account with John Deere.
- Established a program for training new employees, specific to this branch and our customers.
- Main point of contact for all walk-in customer needs, and assisted sales team with account customers.
Account Representative
Fastenal
04.2020 - 03.2023
- Grew business with existing customers and new customers through service and competitive pricing.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Quoted and sourced product for account customer requests.
- Serviced customers by delivering product onsite, managing their onsite inventory through bin-stocks and vending machines, and fulfilling requests for any product needs.
- Gaining new account customers through cold call visits.
- Performed walk-through visits with vendors to grow business with existing customers.
Lifeguard
Greensboro Aquatic Center
06.2016 - 03.2020
- Ensure safety of swimmers by enforcing pool rules, making rescues and performing first aid when necessary.
- Instructed swim lessons through learn to swim program, and substitute instructed when needed.
- Helped maintain pool facility through cleaning after hours.
- Conducted regular safety inspections of facilities and equipment for compliance.
- Trained new lifeguards in rescue techniques, communication protocols, and operational procedures.
Education
High School Diploma -
Atkins High School
Winston Salem, NC06-2018
Bachelor of Arts - Visual Arts Design
North Carolina A&T State University
Greensboro, NC05-2022
Skills
- Excellent customer service skills
- Sales and account management
- Collaborating with a team
- Strategic planning
- Employee development
- Customer and vendor relations
- Excellent written and oral communication skills
- Experienced in using POS systems and spreadsheet systems
Timeline
Branch Operations Manager
Fastenal
03.2023 - Current
Account Representative
Fastenal
04.2020 - 03.2023
Lifeguard
Greensboro Aquatic Center
06.2016 - 03.2020
High School Diploma -
Atkins High School
Bachelor of Arts - Visual Arts Design
North Carolina A&T State University