Desire Ferguson
Fayetteville
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and problem-solving. Recognized for maintaining a clean driving record and punctuality while managing teams. Adept at vehicle inspection and navigating inclement weather, ensuring timely and safe delivery of services. Committed to enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver License Examiner I
NCDMV
01.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Updated operational records or licensing information using computer terminals.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Stayed up-to-date on state laws and licensing requirements to complete accurate and efficient reviews.
University Program Specialist
Fayetteville State University
11.2017 - 01.2021
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Developed, coordinated and administered [Type] programs.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
Customer Service Manager
Walmart
10.2015 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC05-2023
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC08-2019
Associate of Science - Criminal Justice
Fayetteville Technical Community College
Fayetteville, NC05-2015
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Vehicle inspection
- Inclement weather driving
Certification
Courts and Law Certificate
Criminal Investigations Certificate
Fraud Detection Certificate
Private Investigations/Loss Intervention Certificate
Timeline
Driver License Examiner I
NCDMV
01.2022 - Current
University Program Specialist
Fayetteville State University
11.2017 - 01.2021
Customer Service Manager
Walmart
10.2015 - 01.2020
Master of Science - Criminal Justice
Fayetteville State University
Bachelor of Science - Criminal Justice
Fayetteville State University
Associate of Science - Criminal Justice
Fayetteville Technical Community College
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