Desiree Deweese
Salisbury
Summary
Dynamic Dispatcher with extensive experience at the City and County of Broomfield, adept at emergency situation assessment and effective communication. Proven ability to prioritize calls and manage high volumes under pressure, ensuring timely responses. Skilled in computer-aided dispatch and committed to providing exceptional support during critical incidents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Town of Mooresville
Mooresville
04.2024 - Current
- Maintained accurate records of calls and responses in dispatch system.
- Coordinated communication between callers and first responders effectively.
- Managed multi-line phone systems to handle high call volumes efficiently.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Ensured that all dispatch requests were handled promptly and efficiently.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
Dispatcher
City and County of Broomfield
Broomfield
05.2018 - 02.2024
- In-depth knowledge of local geography to determine the most efficient route for responding units.
- Expertise in accurately entering data into multiple databases while communicating with callers.
- Proficient in the use of multi-line telephone systems, computer aided dispatch systems, and other related equipment.
- Experienced in providing emotional support to callers during crisis situations.
- Utilized sound judgement when making decisions regarding life threatening situations.
- Demonstrated ability to quickly assess emergency situations and provide appropriate instructions.
- Effectively monitored radio traffic and maintained contact with field units during active incidents.
- Highly skilled at prioritizing calls based on level of urgency and dispatching appropriate personnel accordingly.
- Maintained composure under pressure while managing high volume of incoming calls simultaneously.
- Processed high call volumes for law enforcement and fire and emergency medical services.
Dispatcher
City of Lakewood
Lakewood
08.2016 - 04.2018
- Acted professionally at all times while maintaining a courteous demeanor towards callers and other law enforcement personnel.
- Managed multiple radio channels simultaneously while monitoring transmissions from police officers in the field.
- Displayed excellent communication skills when communicating with callers in distress or other emergency personnel.
- Monitored and coordinated police response to emergency situations, providing timely updates on the status of calls for service.
- Utilized various computer systems to track officers' activities, dispatch personnel and enter data into records management system.
- Operated a multi-line switchboard efficiently while managing high volume of incoming calls during peak hours.
- Provided information to responding units regarding the situation they were responding to.
- Maintained accurate logs of all incoming calls, including nature of call, location, and time dispatched.
Education
Bachelor Of Science (B.S.) - Criminal Justice
Metro State University
Denver, CO12.2012
Skills
- Computer aided dispatch
- Emergency situation assessment
- Data entry accuracy
- Call prioritization
- Stress management
- Effective communication
- Problem solving
- Team collaboration
Certification
- EMD/EFD Certified
- Communications Training Officer
- Peer Support
- Tactical Dispatcher
Familiar Programs
- Vesta Phone System
- Motorola Radio System
- OpenFox and Omnixx
- Flock
- Star Chase
- Ewarrants
- RapidSOS
- Shot Spotter
Timeline
Dispatcher
Town of Mooresville
04.2024 - Current
Dispatcher
City and County of Broomfield
05.2018 - 02.2024
Dispatcher
City of Lakewood
08.2016 - 04.2018
Bachelor Of Science (B.S.) - Criminal Justice
Metro State University
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