DESIREE WALTERS
Hickory
Summary
Knowledgeable and dedicated customer service and sales professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Life Insurance Agent
Ethos Life
04.2022 - Current
- Met with customers to provide information about available products and policies
- Provided coverage option information to assist clients in protecting assets
- Calculated premiums and established payment methods for sales
Outbound Sales Representative
Windstream
10.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Engaged with customers to build rapport and loyalty
National Billing Representative
Spectrum
02.2021 - 10.2021
- To assist clients with accounting including disputes, technical issues, payments, and all inquiries
- Assessed accounts for payment status and reached out to customers
- Reviewed and solved account and billing discrepancies
Billing Representative
Spectrum
02.2018 - 02.2021
- To assist clients with accounting including disputes, technical issues, payments, and all inquiries.
- Reviewed and solved account and billing discrepancies
- Providing services to small business owners
Online Customer Service Representative
Wells Fargo
01.2016 - 06.2016
- Assist clients with online navigation, bill pay, disputes, claims, and several additional inquiries
- Provide first call resolution, meanwhile strictly following mandatory guidelines
- Promptly answer customer inquiries in a courteous manner
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC2013
Skills
- Analytical
- Passionate
- Personable
- Organizational Skills
- Relationship Building
- Versed Communicator
Additional Information
- Spectrum - Promoted to National Billing Agent (2021)
- Spectrum - Employee of the month Certificate of Recognition (2020)
- Wells Fargo - Employee of the month Certificate of Recognition (2016)
Certification
- Licensed Life Insurance Producer - NC, SC, VA, TX, and OH (2021)
Timeline
Independent Life Insurance Agent
Ethos Life
04.2022 - Current
Outbound Sales Representative
Windstream
10.2021 - Current
National Billing Representative
Spectrum
02.2021 - 10.2021
Billing Representative
Spectrum
02.2018 - 02.2021
Online Customer Service Representative
Wells Fargo
01.2016 - 06.2016
High School Diploma -
West Mecklenburg High School
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