Desiree N. Heard
Durham
Summary
Psychology graduate from North Carolina Central University with research, leadership, crisis response, and customer service experience. Aspiring physician-scientist passionate about mental health, healthcare equity, interdisciplinary research, and community impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Durham, NC
03.2025 - Current
- Deliver orders efficiently while maintaining high customer satisfaction
- Manage time-sensitive deliveries and optimize routes independently
Crisis Line Advocate Intern
Durham Crisis Response Center
Durham, NC
01.2026 - 04.2026
- Provide crisis intervention and emotional support to survivors of domestic violence using trauma-informed care
- De-escalate high-stress situations and assess immediate safety needs
- Connect clients with critical resources (shelter, legal services, food, clothing, community support)
- Maintain accurate, confidential documentation in accordance with ethical and legal standards
Research Assistant
Professor Nickalus Lewis
Durham, NC
06.2025 - 12.2025
- Conduct literature reviews using qualitative and quantitative research methods
- Assist with data analysis, interpretation, and technical report writing
- Collaborate with research teams across NCCU, Durham Tech, and NC State
- Coordinate tasks, meetings, and project timelines
Flute Instructor/Mentor
Musical Empowerment
Durham, NC
09.2023 - 03.2025
- Teach K–12 students instrument proficiency, tone, and musicality
- Develop and adapt lesson plans based on individual student needs
- Track student progress and encourage growth through positive reinforcement
- Promote perseverance, discipline, and confidence
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC05-2026
High School Diploma -
Tri-Cities High School
East Point, GA05-2023
Skills
- Research & Analytical: Literature reviews, qualitative & quantitative analysis, data interpretation, technical writing
- Crisis & Interpersonal: Crisis intervention, de-escalation, trauma-informed care, communication
- Instructional & Mentoring: Lesson planning, adaptive teaching, student development
- Organizational: Time management, task coordination, documentation, attention to detail
Certification
- Crisis Line Certified with NCCADV
Timeline
Crisis Line Advocate Intern
Durham Crisis Response Center
01.2026 - 04.2026
Research Assistant
Professor Nickalus Lewis
06.2025 - 12.2025
Delivery Driver
DoorDash
03.2025 - Current
Flute Instructor/Mentor
Musical Empowerment
09.2023 - 03.2025
Bachelor of Science - Psychology
North Carolina Central University
High School Diploma -
Tri-Cities High School