Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree McAdams

Charlotte

Summary

Dedicated professional with strong customer service and conflict resolution skills. Experienced in connecting individuals with resources and enhancing community engagement. Committed to fostering positive relationships and ensuring satisfaction.

Overview

6
6
years of professional experience

Work History

Library Assistance

WSSU O'Kelly Library
Winston-Salem, NC
01.2025 - 05.2026
  • Connected students with appropriate resources such as tutoring services, writing centers, and library assistance to support their academic growth.
  • Displayed strong teamwork skills through effective communication with colleagues during shift handoffs or when seeking assistance on complex cases.
  • Developed expertise in company products and services to provide knowledgeable assistance to customers.
  • Participated in youth camps and clinics and offered insight and assistance with improving skills.

Crisis Control Intership

WSSU Rehab Program
Winston-Salem, NC
08.2025 - 12.2025
  • Assisted individuals experiencing homelessness by provided crisis intervention, emotional support, and access to community resources.
  • Collaborated with case managers and support staff to help clients obtain shelter, food, healthcare, and social services.
  • Conducted intake assessments and documented client interactions while maintaining confidentiality and professionalism.
  • De-escalated efforts during crisis situations and helped connect clients with appropriate emergency assistance.

Desk Assistant

WSSU Housing and Residence Life
Winston-Salem, NC
07.2023 - 01.2025
  • Coordinated resident check-in and check-out processes for efficient housing assignments.
  • Assisted in resolving resident inquiries and concerns to enhance community satisfaction.
  • Maintained accurate records of resident information using housing management software.
  • Supported planning and execution of residence life programs to foster community engagement.

Team Member

Bojangles
Winston-Salem, NC
04.2020 - 07.2024
  • Assisted customers at the drive through window by taking orders and handling cash/card transactions accurately.
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Operated kitchen equipment efficiently, maintaining safety and cleanliness standards.
  • Collaborated with team to optimize workflow during peak hours, enhancing service speed.

Education

Bachelor of Science - Rehabilitation Studies

Winston Salem State University
Winston-Salem, NC
05-2026

Skills

    Phone Etiquette, Attendance Tracking Systems, Room Reservation Management, Inventory and Supply Tracking, Food Preparation and Food Safety, and POS System, Microsoft Office, Excel, and Word Familiarity

    Customer Service, Time Management, Conflict Resolution, Attention to Detail, Respectful and Clear Communication, and Reliable

Timeline

Crisis Control Intership

WSSU Rehab Program
08.2025 - 12.2025

Library Assistance

WSSU O'Kelly Library
01.2025 - 05.2026

Desk Assistant

WSSU Housing and Residence Life
07.2023 - 01.2025

Team Member

Bojangles
04.2020 - 07.2024

Bachelor of Science - Rehabilitation Studies

Winston Salem State University
Desiree McAdams