Desiree Lewis
Durham
Summary
Motivated professional experienced in fostering efficiency and productivity within teams. Enhanced customer satisfaction through organized and appealing product offerings while promoting a culture of service excellence. Demonstrated strong interpersonal skills and adaptability in managing conflicts and achieving business targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Produce Manager
Food Lion
Morrisville
10.2024 - Current
- Managed daily produce operations for high-quality fresh fruits and vegetables.
- Monitored inventory levels to optimize product availability and ensure freshness.
- Trained staff on proper handling and storage of perishable products.
- Rotated and culled products from displays regularly to maintain freshness and visual appeal.
- Ensured compliance with workplace and food safety standards to safeguard staff and customers.
- Designed promotional displays for seasonal events, driving increased sales through effective marketing.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assisted customers with product selection and provided knowledgeable recommendations.
Grocery Manager
Food Lion
Durham
04.2023 - 05.2024
- Manage the Grocery Department, including hiring, training and developing department associates
- Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
- Managed daily labor and coached associates to meet productivity expectations
- Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
- Supported achievement of budgeted financial and operational goals
- Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
- Control store expenses through proper ordering, care for supplies and equipment
- Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
- Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Monitored shrink to ensure accurate inventory and coached associates on loss prevention strategies
- Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
- Ensure compliance with local, state and federal regulations
- Adhere to all company guidelines, policies and standard practices
- Enforce security protocols to safeguard against theft and ensure customer safety.
Medical Chart Retrieval
RemX Specialty Staffing
Cary
10.2023 - 12.2023
- Outreach agents contact providers' offices to obtain patient charts for insurance companies
- Managed a high-volume call center, handling over 100 calls daily.
- Focused on established relationships with contracted offices to streamline communication.
- Logged call transactions into designated software systems, ensuring accurate tracking and documentation
- No cold calling/ offices are under contract
- Conducted follow-up communications with initial contacts to ensure engagement.
- Respond to questions or concerns from providers' offices
- Met minimum call volume and quality requirements for the position
Pantry Cook
Leo's Italian Social
Morrisville
12.2022 - 03.2023
- Prepared salad prep station with necessary ingredients, verifying freshness and maintaining appropriate ingredient levels throughout shift.
- Assisted other cooks during peak hours by providing support.
- Supported other cooks during peak hours by helping out when needed.
- Observed restaurant policies and food safety regulations in covering, labeling and storing unused and leftover food products.
- Maintained the cleanliness of the pantry area including counters, shelves and equipment.
- Observed restaurant policies and food safety regulations in covering, labeling and storing unused and left-over food products.
- Restocked items in fridges and freezers throughout shift, using discretion in assembly of premade items to maintain sufficient stock while minimizing risk of waste.
- Monitored inventory levels and managed supply orders to maintain kitchen efficiency.
Assistant Deli Bakery Manager
Harris Teeter
Durham
05.2021 - 11.2022
- Assessed inventory levels and reordered pantry items to keep adequate stock on hand.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Guided bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service.
- Ensured compliance with health and safety standards in the bakery area.
- Supervised staff members to ensure efficient operations in the bakery department.
- Managed inventory of baking supplies and ingredients, ensuring availability for production needs.
- Coordinated staff scheduling to meet customer demands.
- Provided training to new employees on proper techniques for producing baked goods.
- Compiled weekly reports on production metrics, highlighting output rate, yield, and waste reduction for performance tracking.
- Mentored newly hired employees on company programs, enhancing their integration and knowledge of bakery operations.
Head Cake Decorator
Harris Teeter
Durham
12.2017 - 11.2022
- Assisted customers with planning cake vision, including color, theme and size.
- Collaborated with customers to craft cake vision, including color, theme, and size, ensuring alignment with their special occasions.
- Supervised and trained new decorators on proper cake decoration techniques.
- Performed inventory and ordered more supplies and ingredients.
- Organized and managed the daily operations of a cake decorating team.
- Coordinated daily operations of cake decorating team, enhancing workflow and ensuring timely completion of orders.
- Trained and mentored new decorators on advanced cake decoration techniques, improving overall team skill level.
- Stocked shelves and ordered inventory when product stock became low.
Shift Lead
Deluxe Chicken
Durham
08.2018 - 09.2019
- Resolved customer complaints and escalated issues to senior management for timely resolution.
- Delegated tasks to employees while ensuring accountability for task completion and adherence to quality standards.
- Monitored employee performance and provided feedback on areas for improvement.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored employee performance and delivered constructive feedback to enhance individual development and team effectiveness.
Education
Associate's degree - Medical Billing & Coding
Wilson Community College
Wilson, NCSkills
- Management
- Retail management
- Sales support
- Employee engagement
- Time management
- Training & development
- Produce Management
- Negotiation
- Problem-Solving Skills
- Fresh Produce Management
- Product Knowledge
- Food Preparation
- Produce Quality Assessment
- Grocery Retail Experience
- CRM management
- Service excellence
- Produce Sampling
- Fresh Produce Handling
- Quality control
- Hospitality
- Relationship management
- Quality analysis
- Program evaluation
- Leadership
- Produce Distribution
- Marketing
- Fresh Ingredient Knowledge
- Grocery store
- HIPAA
- Customer support
- Operations Management
- Team management
- Microsoft Word
- Microsoft Outlook
- Retail math
- Shift management
- Computer skills
- Training orientation
- Cooking
- Organizational skills
- Auditing
- Attention to Detail
- Inventory Control
- Typing
- Culinary experience
- POS
- Google Docs
- Customer service
- Retail sales
- Microsoft Excel
- Point of Sale Management
- Communication skills
- Recipe proficiency
- Basic math
- Kitchen Sanitization
- Supervising experience
- Produce Cutting Techniques
- Windows
- Microsoft Office
- Product demos
- Food Handling
- Sales
- Cash handling
- Customer Needs Assessment
- Customer Satisfaction
- Relationship Management
- Staff Performance Management
Certification
- ServSafe
- Driver's License
Timeline
Produce Manager
Food Lion
10.2024 - Current
Medical Chart Retrieval
RemX Specialty Staffing
10.2023 - 12.2023
Grocery Manager
Food Lion
04.2023 - 05.2024
Pantry Cook
Leo's Italian Social
12.2022 - 03.2023
Assistant Deli Bakery Manager
Harris Teeter
05.2021 - 11.2022
Shift Lead
Deluxe Chicken
08.2018 - 09.2019
Head Cake Decorator
Harris Teeter
12.2017 - 11.2022
Associate's degree - Medical Billing & Coding
Wilson Community College