De'Shun Woods
Durham
Summary
Criminal Justice student at North Carolina Central University, with experience supporting law enforcement operations, managing high-volume public interactions, and maintaining accuracy under pressure. Demonstrates strong skills in clear communication, emotional intelligence, multitasking, documentation, and de-escalation. Seeking an entry-level 911 Call Taker position with the Durham Emergency Communications Center to serve as a dependable first point of contact for emergency and non-emergency calls, while effectively supporting police, fire, and EMS responders.
Overview
1
1
year of professional experience
Work History
Intern
Durham Police Department
Durham
01.2026 - Current
- Supported daily police operations through administrative assistance, accurate data entry, and organization of reports and records.
- Observed sworn and civilian personnel to gain exposure to emergency response procedures, communication standards, and policy-driven decision-making.
- Assisted with community outreach initiatives, strengthening trust and communication between law enforcement and the public.
Team Member
Chick-fil-A
Durham
12.2024 - 06.2025
- Delivered accurate, courteous service to over 150 customers per shift in a fast-paced, high-volume environment.
- Simultaneously, I listened, processed orders, entered information accurately, and communicated with team members during peak operations.
- Resolved customer concerns using calm communication and de-escalation techniques, while maintaining professionalism.
Asset Protection Associate
Burlington Coat Factory
Durham
11.2024 - 06.2025
- Monitored CCTV systems and maintained situational awareness to identify potential safety or security concerns.
- Documented incidents and observations with accuracy and attention to detail.
- Conducted audits and escalated issues according to established protocols and policies.
Education
Master of Science - Criminal Justice
North Carolina Central University
Durham, NC05-2027
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC05-2026
Associate of Arts -
Vance-Granville Community College
Henderson, NC05-2024
Skills
- Communication and caller support: clear and concise verbal communication, active listening and information gathering, professional caller control, de-escalation techniques, and empathetic, customer-focused responses under stress
- Emergency readiness and judgment: strong situational awareness, rapid problem assessment, calm and effective decision-making in high-pressure situations, ability to shift between high-priority and routine interactions
- Multitasking and accuracy: simultaneous listening, reading, and data entry, high attention to detail, time-sensitive task management, strong short-term memory, and information recall
Timeline
Intern
Durham Police Department
01.2026 - Current
Team Member
Chick-fil-A
12.2024 - 06.2025
Asset Protection Associate
Burlington Coat Factory
11.2024 - 06.2025
Master of Science - Criminal Justice
North Carolina Central University
Bachelor of Science - Criminal Justice
North Carolina Central University
Associate of Arts -
Vance-Granville Community College