Derrick Secrest
Waxhaw
Summary
Experienced Network Communication Systems Manager specializing in network design, monitoring, and documentation management. Proven track record in enhancing operational efficiency and user satisfaction through effective technical support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telecommunications Manager
US Army
Honolulu
11.2023 - 01.2026
- Configured routers and switches to optimize data transfer within the organization.
- Monitored and troubleshot connectivity issues to ensure optimal network performance.
- Performed routine troubleshooting and network monitoring.
- Delivered technical support to staff for network-related inquiries, enhancing user satisfaction.
- Addressed user requests for assistance with computer or network problems to minimize downtime.
- Documented network configurations and updates for future reference and training purposes.
- Participated in team meetings to discuss network enhancements and operational efficiencies.
IT Operations Manager
US Army
Fort Bragg
04.2021 - 11.2022
- Managed network configuration and maintenance for secure communications.
- Coordinated troubleshooting efforts to swiftly resolve connectivity issues, minimizing downtime.
- Implemented standard operating procedures for network operations and maintenance tasks.
- Oversaw training programs for personnel on network protocols and security measures, enhancing team readiness.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Developed and maintained documentation for network systems and processes to ensure compliance and operational consistency.
- Assisted with troubleshooting complex technical issues related to the company's networks or systems.
Network Operations Manager
US Army
Fort Bragg
01.2019 - 03.2021
- Managed daily operations and logistics for troop deployments and training exercises.
- Coordinated supply distribution to enhance mission and training readiness.
- Supervised maintenance of equipment and vehicles to uphold operational standards.
- Conducted inspections to ensure compliance with military regulations and safety standards.
- Implemented inventory control measures to track supplies and equipment effectively.
- Trained junior personnel on procedures and safety protocols in various environments.
- Developed training programs to enhance team performance and operational efficiency.
- Coordinated with other departments or agencies to ensure smooth operations flow.
- Facilitated inter-unit communication to streamline workflows and support mission success.
- Provided guidance and support to subordinate personnel in order to ensure mission success.
- Maintained accountability of personnel, equipment, and resources within the unit.
- Created and maintained reports on operational performance to monitor and improve efficiency.
- Developed training plans and programs to improve operational readiness.
IT/Communications Manager
US Army
Kabul
06.2016 - 06.2017
- Proposed innovative ideas and solutions that improved team effectiveness and outcomes.
- Assessed customer needs quickly to deliver tailored solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Resolved customer issues with creative solutions, leading to increased satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Skills
- Network design
- Network monitoring
- Documentation management
- IT service management
- Operational efficiency
- Customer engagement
- Communication protocols
- Network troubleshooting
Certification
- Security+
- Network+
- A+
Timeline
Telecommunications Manager
US Army
11.2023 - 01.2026
IT Operations Manager
US Army
04.2021 - 11.2022
Network Operations Manager
US Army
01.2019 - 03.2021
IT/Communications Manager
US Army
06.2016 - 06.2017