Derrick Willoughby
High Point
Summary
Compassionate caregiver with a proven track record at Brookdale Assisted Living, enhancing resident quality of life through personalized care plans and effective communication. Skilled in time management and patient care, I successfully trained new staff, fostering a collaborative environment while ensuring adherence to safety protocols and improving overall resident satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Caregiver
Brookdale Assisted Living
Monroe, NC
10.2024 - 03.2026
- Provided compassionate support to residents with daily living activities and personal care needs.
- Assisted in medication management, ensuring adherence to prescribed schedules and safety protocols.
- Monitored residents' health conditions, documenting changes for timely intervention by healthcare professionals.
- Developed personalized care plans in collaboration with families and medical staff to enhance resident quality of life.
- Trained new caregivers on best practices for resident care, fostering a collaborative team environment.
- Implemented engaging activities tailored to residents' interests, promoting social interaction and mental stimulation.
- Maintained cleanliness and safety of living spaces, following infection control guidelines diligently.
- Advocated for residents' needs during family meetings, effectively communicating concerns and preferences to ensure satisfaction.
Server
Cracker Barrell
Greensboro, NC
04.2022 - 11.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders accurately using point-of-sale systems.
- Assisted in training new servers on menu offerings and service standards.
- Ensured compliance with health and safety regulations during service operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant, General Manager
Sonic DriveIn
Wadesboro, NC
06.2024 - 03.2025
- Assisted in daily operations, ensuring compliance with quality and safety standards.
- Coordinated staff schedules, optimizing team efficiency and coverage during peak hours.
- Trained new employees on operational procedures and customer service best practices.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Monitored sales performance metrics to identify trends and adjust strategies accordingly.
Night Manager
Sleep Inn Hotel
Fort Mill, SC
08.2021 - 02.2025
- Supervised front desk operations, ensuring optimal guest check-in and check-out experiences.
- Managed night audit procedures, verifying accuracy of financial transactions and reports.
- Addressed guest inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Coordinated maintenance requests with staff to ensure facility safety and comfort during overnight hours.
- Trained new employees on operational standards and customer service protocols, fostering team efficiency.
General Manager
Jimmy John's
Fort Mill, SC
10.2023 - 11.2024
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Developed and implemented training programs for new staff, enhancing team performance and efficiency.
- Analyzed sales data to identify trends, adjusting strategies to optimize profitability.
- Managed inventory levels, reducing waste through improved ordering and stocking procedures.
- Fostered a customer-centric culture, improving service quality through staff engagement initiatives.
- Led cross-functional teams in executing promotional campaigns, driving increased foot traffic and sales.
- Conducted regular performance evaluations, providing constructive feedback to enhance individual growth.
- Streamlined operational processes, resulting in reduced wait times and improved customer satisfaction ratings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Dishwasher
Cracker Barrell
Fort Mill, SC
01.2018 - 2024
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Managed waste disposal and recycling processes to uphold environmental practices.
- Assisted in training new team members on efficient dishwashing techniques and safety protocols.
- Conducted routine maintenance checks on dishwashing machinery to prevent operational issues.
- Implemented strategies to enhance workflow efficiency during peak service hours.
Unloader Associate
Fed Ex Ground
Kernersville, NC 20
11.2021 - 05.2022
- Operated machinery to unload packages efficiently from delivery trucks.
- Sorted and organized packages by size and destination for streamlined processing.
- Collaborated with team members to maintain workflow and meet unloading targets.
- Conducted regular equipment inspections to ensure safe operating conditions.
- Trained new associates on unloading procedures and safety protocols.
- Implemented best practices for package handling, reducing potential damage rates.
- Monitored inventory levels to assist in maintaining supply chain efficiency.
Supervisor
Allied Universal Security Services
Charlotte, NC
10.2016 - 03.2022
- Supervised daily security operations, ensuring compliance with protocols and procedures.
- Trained and mentored staff on best practices for safety and emergency response.
- Coordinated communication between security personnel and law enforcement agencies during incidents.
- Conducted regular site inspections to identify vulnerabilities and improve security measures.
- Implemented new scheduling processes to optimize staff coverage and enhance operational efficiency.
- Resolved conflicts swiftly, maintaining a safe environment for clients and employees alike.
Meat Department Clerk
Walmart
Wadesboro, NC
06.2012 - 03.2019
- Managed meat department inventory, ensuring freshness and quality standards were consistently met.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Trained new staff on safety protocols and operational procedures within the meat department.
- Monitored product expiration dates, reducing waste through timely markdowns and promotions.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Implemented efficient stock rotation practices, improving product turnover rates in the department.
- Identified opportunities for process improvements, contributing to enhanced operational efficiency.
- Facilitated communication between management and staff regarding inventory needs and departmental goals.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
Education
High School Diploma -
Anson High
Wadesboro, NC06.2011
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
Certification
CPR
Timeline
Caregiver
Brookdale Assisted Living
10.2024 - 03.2026
Assistant, General Manager
Sonic DriveIn
06.2024 - 03.2025
General Manager
Jimmy John's
10.2023 - 11.2024
Server
Cracker Barrell
04.2022 - 11.2025
Unloader Associate
Fed Ex Ground
11.2021 - 05.2022
Night Manager
Sleep Inn Hotel
08.2021 - 02.2025
Dishwasher
Cracker Barrell
01.2018 - 2024
Supervisor
Allied Universal Security Services
10.2016 - 03.2022
Meat Department Clerk
Walmart
06.2012 - 03.2019
High School Diploma -
Anson High