Derrick Wallace Jr.
Charlotte
Summary
Led initiatives to foster a dependable work environment. Cultivated a culture of continuous learning and adaptability among team members. Championed team collaboration to enhance project outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Telecommunicator
Charlotte Mecklenburg Police Department
12.2012 - Current
- Demonstrated unwavering professionalism and compassion in managing high-profile calls, ensuring precise information collection for appropriate responses.
- Monitored and managed emergency unit dispatch through computer-aided system, adhering to procedural guidelines for optimal operational efficiency.
- Oversaw functionality of multiple emergency communication devices, ensuring optimal performance of radio consoles, computer systems, and call recorders.
- Engaged with management at all levels to ensure clarity and alignment on objectives.
- Achieved timely project completions by promoting a culture of punctuality and dependability. Enhanced team performance through unwavering commitment to attendance and support. Drove project success by establishing trust and reliability within the team.
Alarm Supervisor Lead
Charlotte Mecklenburg Fire Department
12.2012 - 11.2021
- Maintain a professional, compassionate demeanor at all times during extremely high-profile calls to ensure accurate information is obtained for an adequate response
- Dispatch the proper emergency units necessary using a computer-aided dispatch system following established procedures
- Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders
- Effectively communicate with all levels of management
- Punctual & dependable
Expedited freight
K&L Freight Management
05.2006 - 05.2008
- Pickup and delivery of expedited freight
- Maintain constant contact with vendors and shipping companies while deliveries are in route
- Notify the project management team promptly if a critical delivery is going to be late
- Work with vendors to solve invoicing issues that could delay critical shipments
- Deliver all purchase orders to vendors either by fax, overnight mail, or email
Loan Officer
Hearthside Lending Corporation
06.2005 - 04.2006
- Evaluate loan applications and documentation by confirming creditworthiness
- Improves loan applications and documentation by informing applicants of additional requirements
- Reject loans by explaining deficiencies to applicants
- Approves loans by issuing checks or forwarding applications to the loan committee
- Completes loan contracts by explaining provisions to the applicant; obtaining signatures and notarizations; collecting fees
- Helps customers by answering questions; and responding to requests
- Maintains customer confidence by keeping loan information confidential
- Accomplishes bank mission by completing related results as needed
Education
Diploma - undefined
West Charlotte High
Charlotte, NC01.1985
Skills
- Executed critical communication protocols as a police emergency telecommunicator, ensuring timely and accurate information dissemination
- Assessed training needs and implemented customer experience strategies for Charlotte Mecklenburg Police Department staff
- Managed communication systems to relay critical information between emergency services and the public
- Completed APCO certification program, validating proficiency in effective public-safety communication strategies
- Secured DCI Phase 1 certification, demonstrating proficiency in criminal information systems
- Maintained NCIC certification to support accurate and efficient crime information management
- Executed sales strategies and coordinated efforts over 5 years to optimize operational efficiency and achieve business objectives
- Achieved streamlined workflows by leveraging Microsoft Office applications Enhanced documentation quality with Word, improved data insights through Excel, elevated presentation standards using PowerPoint, and optimized communication via Outlook
Certification
APCO Certified, department of criminal information certifications 1, 2 and 3, 911 certified call taker
Timeline
Senior Telecommunicator
Charlotte Mecklenburg Police Department
12.2012 - Current
Alarm Supervisor Lead
Charlotte Mecklenburg Fire Department
12.2012 - 11.2021
Expedited freight
K&L Freight Management
05.2006 - 05.2008
Loan Officer
Hearthside Lending Corporation
06.2005 - 04.2006
Diploma - undefined
West Charlotte High