Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Derrick Moore

Farmville

Summary

Dynamic manager with a proven track record at SUBWAY® Restaurants, excelling in operations management and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training. Skilled in decision-making and optimizing inventory, driving profitability while fostering a collaborative work environment. Committed to continuous improvement and achieving business goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager

SUBWAY®Restaurants
03.2018 - Current
  • Oversaw daily operations to ensure compliance with quality and safety standards.
  • Trained and mentored staff on food preparation techniques and customer service excellence.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed schedules to maintain adequate staffing levels during peak hours.

Manager

Sonics Drive In
04.2016 - 08.2018
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Machine O

ASMO Greenville of North Carolina
05.2012 - 06.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Manager

SUBWAY®Restaurants
01.2014 - 05.2016
  • Analyzed sales trends to drive promotional strategies and enhance profitability.
  • Coordinated team meetings to foster collaboration and address operational challenges.
  • Managed vendor relationships to ensure timely delivery of supplies and ingredients.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Assistant

RGIS Inventory
06.2010 - 12.2012
  • Assisted in managing inventory levels to ensure product availability and optimize stock rotation.
  • Collaborated with team members to enhance customer experience through personalized service and product recommendations.
  • Utilized point-of-sale systems to process transactions efficiently and accurately, reducing wait times for customers.
  • Developed knowledge of product features and benefits to effectively address customer inquiries and needs.

Education

Farmville Central High School
Farmville, NC

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Shift scheduling
  • Sales techniques
  • Conflict resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 37 staff members.
  • Resolved product issue through consumer testing.

Certification

  • CM - Certified Manager Certification
  • CPM - Certified Professional Manager

Languages

English
Full Professional

Timeline

Manager

SUBWAY®Restaurants
03.2018 - Current

Manager

Sonics Drive In
04.2016 - 08.2018

Manager

SUBWAY®Restaurants
01.2014 - 05.2016

Machine O

ASMO Greenville of North Carolina
05.2012 - 06.2016

Sales Assistant

RGIS Inventory
06.2010 - 12.2012

Farmville Central High School

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