Derrick Martin
Durham
Summary
Dynamic and service-oriented professional with a proven track record of enhancing customer satisfaction and boosting beverage sales at Fleming's Prime Steakhouse & Wine Bar. Leveraging strong multitasking abilities and an engaging personality, I excel in high-volume environments, consistently delivering exceptional service. Expert in beverage preparation and suggestive selling, I am committed to fostering positive guest experiences and maximizing revenue.
Overview
2025
2025
years of professional experience
Work History
Bartender
Fleming's Prime Steakhouse & Wine Bar
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Server
Maggiano's Restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender/server
Cheesecake Factory Inc
Private Chef
Self Employed
10.2020 - Current
- Worked closely with clients regarding their nutritional goals and implemented meal plans accordingly.
- Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
- Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
- Developed innovative recipes and cooking techniques to continually exceed client expectations.
- Demonstrated versatility by preparing various types of cuisine from around the world according to client preferences.
- Coordinated with event planners during large gatherings or parties, ensuring seamless service and guest satisfaction.
- Enhanced client satisfaction by creating customized menus tailored to individual dietary needs and preferences.
- Implemented creative presentation techniques that added visual appeal to dishes while maintaining taste quality.
- Provided exceptional private catering services for special events, creating memorable dining experiences for guests.
- Shopped for ingredients.
- Conducted thorough research on nutrition trends and dietary restrictions to better cater to clients'' specific needs.
Bartender
Bartaco
05.2017 - 09.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Education
Bachelor In Business Management - Business Administration And Management
N.C. State University
RaleighSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Suggestive selling
- Professional appearance
- Food service
- Beverage preparation
- Drink preparation techniques
- Salesmanship
- Classic cocktails
Timeline
Private Chef
Self Employed
10.2020 - Current
Bartender
Bartaco
05.2017 - 09.2018
Bartender
Fleming's Prime Steakhouse & Wine Bar
Server
Maggiano's Restaurant
Bartender/server
Cheesecake Factory Inc
Bachelor In Business Management - Business Administration And Management
N.C. State University
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