Derrick Dove
Kinston
Summary
Operations and customer-focused professional with expertise in aviation fleet management, sales, leadership, distribution operations, and hospitality. Recognized for strong communication, sound judgment, and the ability to manage multiple priorities in fast-paced environments. Proven track record of coordinating operations, driving revenue growth, and maintaining exceptional service standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Tactical Operations
Flyexclusive
Kinston, NC
08.2025 - Current
- Led tactical aviation operations with an emphasis on real-time flight management, safety oversight, and mission execution.
- Coordinated flight scheduling and dispatch while monitoring live weather conditions and airspace constraints.
- Liaised with air traffic control to ensure safe, compliant, and efficient flight operations.
- Managed emergency and irregular operations, executing rapid response procedures to mitigate risk.
- Optimized operational efficiency through detailed flight planning, accurate recordkeeping, and documentation.
- Coordinated ground crews and support teams to ensure on-time departures and mission readiness.
Fleet Management & Revenue
Fly Exclusive
Kinston, NC
01.2023 - 07.2025
- Approved network sales team quotes and managed contract execution through DocuSign.
- Provided pricing guidance for wholesale trips to support revenue optimization and sales strategy.
- Marketed fleet services to external vendors and broker partners to expand utilization and partnerships.
- Verified trip funding on the day of service and post-service to ensure financial accuracy and compliance.
- Sourced off-fleet transportation solutions strategically and on demand to meet operational needs.
- Authorized service concessions and resolutions in response to trip issues, maintaining customer satisfaction.
VIP Services Representative/Network Communications
Flyexclusive
Kinston, NC
10.2021 - 12.2022
- Delivered the highest level of service, safety, and quality to all clients and members.
- Created and managed accurate reservations within the Avianis system.
- Maintained supervisory oversight to ensure all required services and operational tasks were completed.
- Provided timely, accurate updates to clients and members during service disruptions, including delays, aircraft changes, and schedule adjustments.
- Proactively managed and maintained customer databases to enhance satisfaction and service continuity.
- Communicated critical information professionally and accurately while safeguarding client confidentiality.
- Ensured compliance with all established procedures, templates, and quality-control standards prior to completion.
- Demonstrated strong customer orientation with the ability to adapt to diverse client needs and personalities.
- Applied exceptional critical thinking, communication, and presentation skills in fast-paced environments.
- Effectively multitasked, prioritized workloads, and managed time to meet operational demands.
Flight Following
Flyexclusive
Kinston, NC
11.2020 - 10.2021
- Monitored flights from departure through landing to ensure compliance with approved flight plans and operational standards.
- Served as the primary communication link between flight crews, company leadership, and ground personnel.
- Maintained situational awareness by tracking weather conditions, NOTAMs, and airspace restrictions to proactively identify risks.
- Documented flight activity, updated schedules, and managed operational records within the company control center.
- Initiated emergency response procedures and provided real-time operational support during irregular or unexpected events.
- Coordinated logistics including ramp services, fueling, and passenger handling to support on-time and safe operations.
Private Jet Charter Sales
Flyexclusive
Kinston, NC
03.2020 - 10.2020
- Demonstrated strong self-motivation and accountability while performing in a fast-paced aviation charter sales environment.
- Built and managed client relationships by sourcing aircraft, preparing competitive quotes, and negotiating charter contracts.
- Coordinated end-to-end trip logistics, including catering and ground transportation, to deliver premium charter experiences.
- Worked independently and in collaboration with operations and sales teams to close deals and meet client timelines.
- Quickly adapted to new aircraft types, pricing structures, and market conditions to support sales growth.
Event Coordinator/Bartender & Server
Chef & the Farmer
Kinston, NC
11.2012 - 02.2020
- Managed client consultations, contract negotiations, menu planning with chefs, vendor coordination, and full event execution to deliver seamless guest experiences.
- Oversaw marketing, scheduling, billing, and on-site operations while maintaining high customer satisfaction.
- Delivered expert menu knowledge and precise, high-volume beverage service in accordance with luxury service standards; supported menu and beverage development and staff training.
- Provided refined fine-dining service, including accurate order taking, professional tableside techniques, and polished guest interactions.
Distribution Technician
Moen
Kinston, NC
03.2008 - 11.2011
- Ensured accurate and efficient inventory movement by using manual handling methods and powered industrial equipment to support distribution center operations.
Education
1998 - Communications
North Carolina A & T State University
Greensboro, NCHigh School Diploma -
Kinston High School
Kinston, NC05-1998
Associate of Applied Science - Polysomnography
Lenoir Community College
Kinston, NC05-2014
No Degree - Neurodiagnostics And Sleep Sciences
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Technologically proficient with Microsoft Office and office equipment
- Experienced in call center operations, inbound/outbound communication, and customer relations
- Skilled in quality assurance, quality control, and report generation
- Contract development and management expertise
- Strong data analysis, critical thinking, and problem-solving abilities
- Knowledge of shipping, receiving, and logistics operations
- Advanced understanding of revenue, profit, and loss for trip management
- Effective verbal, written, and active listening communication skills
- Adaptable, flexible, and able to thrive in dynamic environments
- Time management, organization, and leadership capabilities
- Collaborative team player with proven ability to achieve shared goals
- Professional work ethic, reliability, and dedication to excellence
Accomplishments
- Composite Fabrication Certification – 2011
- Aerospace Manufacturing Certification – 2011
- Dean's List, UNC Chapel Hill – 2015
- Dean's List, Lenoir Community College – multiple semesters
- Dean's List, North Carolina Agricultural & Technical State University – multiple semesters
Certification
- Composite Fabrication - 2011
- Aerospace Manufacturing Certification – 2011
- CPR Certification
Timeline
Tactical Operations
Flyexclusive
08.2025 - Current
Fleet Management & Revenue
Fly Exclusive
01.2023 - 07.2025
VIP Services Representative/Network Communications
Flyexclusive
10.2021 - 12.2022
Flight Following
Flyexclusive
11.2020 - 10.2021
Private Jet Charter Sales
Flyexclusive
03.2020 - 10.2020
Event Coordinator/Bartender & Server
Chef & the Farmer
11.2012 - 02.2020
Distribution Technician
Moen
03.2008 - 11.2011
1998 - Communications
North Carolina A & T State University
High School Diploma -
Kinston High School
Associate of Applied Science - Polysomnography
Lenoir Community College
No Degree - Neurodiagnostics And Sleep Sciences
University of North Carolina At Chapel Hill