Derick Perritte
Chadbourn
Summary
Dynamic District Manager with a proven track record at Superior Plus Energy Services, excelling in multi-unit management and team development. Leveraged analytical skills to drive revenue generation and operational improvements, achieving significant waste reduction. Cultivated strong vendor relationships while fostering a collaborative team environment to enhance performance and customer satisfaction. I currently hold both North Carolina and South Carolina fuel Piping and dealer license as well as Limited Fuel technician license.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Manager
Superior Plus Energy Services
02.2016 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
Service Manager
Ford's Fuel Services
06.2010 - 02.2016
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Fuel Specialist
Yam City Oil & Gas
03.2007 - 06.2010
- Documented all work performed on vehicles and added to company system for reference.
- Conducted test drives crafts, confirming proper operation.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Explained repair and maintenance procedures to customers for full comprehension.
- Trained and mentored new employees on company procedures and safety protocols.
- Removed safety hazards, soiled items, and trash from customer areas.
- Checked tools and equipment to prevent accidents and injuries.
- Followed safety protocols while working, avoiding accidents and injuries.
- Monitored and maintained organized work space, confirming efficient operations.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Refilled customer tanks and vehicles with appropriate levels of fluids and lubricants.
- Coordinated between billing department and customers to resolve problems.
Locomotive Engineer
Carolina Southern Railroad
07.2004 - 01.2007
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
- Moved controls such as throttles and air brakes to drive electric, diesel-electric, steam or gas-turbine-electric locomotives.
- Inspected locomotives before and after runs.
- Worked with conductors and assistants to drive locomotives safely.
- Climbed on and off train cars to set or release hand brakes, couple and uncouple air hoses between rail cars and remove and replace broken knuckles.
- Checked speed and air pressure of locomotive at various points throughout route.
- Interpreted and relayed hand and lantern signals affecting movement of train and controlled speed and clearance distance of cars.
- Inspected locomotives for operational readiness by making FRA and company-required checks and tests.
- Operated locomotives to transport freight and other materials.
- Monitored train-loading procedures to load and unload freight without damage.
- Maneuvered locomotives to transport freight or passengers between stations.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Interpreted train orders, signals or railroad rules and regulations that governed locomotive operation.
Education
NCEMT - Emergency Medicine
Southeastern Community College
Whiteville, NC03-2023
High School Diploma -
South Columbus High School
Tabor City, NC06-2004
Skills
- Multi-unit management
- District expansion
- Consulting
- Infrastructure expansion
- Team development
- Financial oversight
- Vendor management
- Conflict management
- Team leadership
- Business administration
- Revenue generation
- Operations management
Certification
NC Fuel Piping Contractor license
SC Fuel Piping and Dealer license
NC Limited Fuel Technicians license
NC EMT license
NC EMR license
PERC Proctor / Skills Evaluator certified
Multiple job related certifications available upon request
Timeline
District Manager
Superior Plus Energy Services
02.2016 - Current
Service Manager
Ford's Fuel Services
06.2010 - 02.2016
Fuel Specialist
Yam City Oil & Gas
03.2007 - 06.2010
Locomotive Engineer
Carolina Southern Railroad
07.2004 - 01.2007
NCEMT - Emergency Medicine
Southeastern Community College
High School Diploma -
South Columbus High School