combine my knowledge and experience to resolve, enhance and transform customer service experience
Overview
13
13
years of professional experience
Work History
Estate Operations / Project Manager
Bank of America
Greensboro
05.2021 - Current
Analyzed financial data to identify cost-saving opportunities.
Managed multiple projects with competing deadlines effectively.
Assessed operational models to align with future business strategies.
Developed communication strategies to update stakeholders on progress and risks.
Documented business requirements and objectives for successful implementation of changes.
Conducted research and investigations to drive improvements and innovate processes.
Established policies and procedures to streamline operations and enhance workplace environment.
Bankruptcy Specialist
Bank of America
Greensboro
05.2015 - Current
Assisted in the preparation of documents required to file petitions, schedules, and other related matters in accordance with Bankruptcy Code requirements.
Evaluated personal asset disposition alternatives including reaffirmation agreements, redemption agreements, abandonment agreements.
Worked closely with bankruptcy attorneys to review documents and made all required corrections.
Pre Litigation
Bank of America
Greensboro
01.2012 - Current
Subject matter expert for risk management and strategic development through the legal progression.
Evaluated affidavits, and court declarations from attorney motions, trustees' notices, court.
reviewed and communicated policy, procedures for regulatory partners
Completed day-to-day duties accurately and efficiently.