Derek Crawford
Richlands
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
Account Manager
TOWN OF ST. JAMES, SUNSTATES SECURITY
- Chief of Safety and Security for a 9,000-person residential Town with over 4,500 homes including an offsite beach club
- Supervise Patrol Officers, Guard Officers, Admin SGT, and Operations LT in daily operations
- Member of the Safety and Security committee and advise the Rules and Enforcement Committee
- Conduct investigations, monitor statics, maintain a high level of public engagement, assist in event planning, and oversee the public safety department
Account Manager
RXR REALITY, 75 ROCKEFELLA PLAZA
- Company Overview: Director of Security at 75 Rockefeller Plaza, an iconic property built in 1947 and revitalized in 2017 through a $150 million renovation
- Located in the heart of New York City, this 475-foot-tall, 625,000 square foot building is within steps of the city’s most famous landmarks
- 33 floor commercial building with over 15 different tenants
- Monitored compliance with municipal building codes
- Managed team of Security Officers to ensure proper and code-compliant functioning of all building operations
- Director of Security at 75 Rockefeller Plaza, an iconic property built in 1947 and revitalized in 2017 through a $150 million renovation
- Located in the heart of New York City, this 475-foot-tall, 625,000 square foot building is within steps of the city’s most famous landmarks
- 33 floor commercial building with over 15 different tenants
Executive Account Manager New Business Development
QUALITY PROTECTION SERVICES (QPS)
01.2017 - 01.2018
- Supervise team of Account Managers and Area Managers responsible for growing existing client accounts and managing staff
- Provide training to Area Managers in best practices; develop training modules for roll out with new officers to ensure compliance with federal, state and local regulations
- Collaborate with security consultants to determine company liability and develop pro-active responses to any issues of concern
- Review new and existing contracts to assess company liability
- Communicate with high-profile clients to ensure existing services exceed expectations
- Mentor and motivate Account Managers in best practices, including generating leads and identifying new business opportunities
- Monitor building code regulations for fire and safety compliance
- Facilitate meetings for management staff to assess progress and identify opportunities for improvement
- Analyze P&L statements and implement strategic solutions to grow profitability
Director of Security and Operations
THE KNICKERBOCKER HOTEL
01.2015 - 01.2017
- Oversaw development and implementation of effective securities practices throughout 330-room hotel
- Created new policies and procedures to protect guests, employees and property from security concerns
- Monitored compliance with municipal building codes
- Managed team of engineers to ensure proper and code-compliant functioning of all building operations
- Liaised with third-party security contractor to ensure proper staffing levels
- Conducted internal and external investigations to identify cause of safety violations or employee theft
- Conducted P&L analysis when determining staffing needs, ensuring staffing levels were appropriate to size and scale of special events
Assistant Director / Loss Prevention Manager
COURTYARD / RESIDENCE INN BY MARRIOT CENTRAL PARK
01.2014 - 01.2015
- Supervised team of security professionals providing 24-hour security to hotel facility with 600+ rooms
- Oversaw Fire Safety Command Station
- Conducted investigations into misconduct or theft, interviewing guests and employees to determine appropriate resolution
- Responsible for detailing investigation findings for company records
- Scheduled employees and monitored staffing needs based upon occupancy rates and special events
Senior Officer
FEDERAL BUREAU OF PRISONS
01.2009 - 01.2014
- Supervised inmates serving prison sentences
- Governed inmate activities and ensured safe living environment
- Settled disputes between prisoners, utilizing sanctions and punishments to enforce discipline
- Responded to threats and collaborated with team of Officers to maintain order and identify culprits
- Managed reporting and record maintenance of inmate-on-inmate or inmate-on-officer violence
- Provided counseling to inmates regarding social, personal and functional issues, assisting with prisoner rehabilitation
- Processed payroll for inmate labor
Criminal Investigator
DISTRICT ATTORNEY’S OFFICE
01.2003 - 01.2009
- Coordinated task team activities in conjunction with multiple law enforcement departments to investigate criminal operations at behest of District Attorney’s Office
- Provided case management services, investigating potential suspects, collecting evidence and compiling information essential to obtaining search warrants or wiretaps
- Monitored undercover officer activities used in identification of suspects and evidence of illegal behavior
- Maintained strict professionalism in all duties, ensuring department policies and procedures were enforced
Police Officer - 47th Precinct
NEW YORK CITY POLICE DEPARTMENT
01.2001 - 01.2003
- Maintained order throughout 47th Precinct to ensure public safety of residents and visitors
- Conducted motor patrols and responded to emergency situations
- Collaborated with other city departments to develop effective responses in critical moments
- Consistently communicated with area residents and community leaders to identify issues of concern
- Recorded facts and prepared reports outlining details of arrests and other incidents
Education
High School
Skills
- Contract review
- Compliance monitoring
- Risk assessment
- Safety regulations
- Customer relationship management
- Team leadership
- Account management
- Customer service
- Customer satisfaction
- Relationship building
- Networking skills
- Account development
- Customer relationship management (CRM)
Certification
- North Carolina Security Guard
- New York State Security Guard
- Fire Safety Director Z58
- Fire Safety Director Active Shooter F85
- FEMA National Incident Command System
- CPR / AED Instructor
- EAP Fire Life Safety Director T89
- New York State Firefighter (Volunteer Capt.)
- New York State Certified Police Officer
Training
- NYPD Police Academy
- California Dept. of Corrections Academy
- Criminal Investigations Course
- State Police Narcotics Course
- NYPD Undercover and Surveillance Course
- High Intense Drug Traffic Area 1 (HIDTA)
- New York State Fire Academy
- USCG Introduction to Intelligence
- Federal Bureau of Prisons Academy
- Fire Safety Director Course
- Emergency Action Plan Course
- Active Shooter Course
Affiliations
Association of Threat Assessment Professionals (ATAP)
Military Experience
- United States Coast Guard, Intelligence Specialist 1st Class, SSBI / TS Clearance, 01/01/04, Present
- United States Air National Guard, Sergeant / Vehicle Operations, Honorably Discharged, 01/01/02, 12/31/04
- United States Army National Guard, CPL / Military Police, Honorably Discharged, 01/01/00, 12/31/02
- United States Marine Corps, CPL / Military Police / Marksmanship Instructor, Honorably Discharged, 01/01/94, 12/31/98
Timeline
Executive Account Manager New Business Development
QUALITY PROTECTION SERVICES (QPS)
01.2017 - 01.2018
Director of Security and Operations
THE KNICKERBOCKER HOTEL
01.2015 - 01.2017
Assistant Director / Loss Prevention Manager
COURTYARD / RESIDENCE INN BY MARRIOT CENTRAL PARK
01.2014 - 01.2015
Senior Officer
FEDERAL BUREAU OF PRISONS
01.2009 - 01.2014
Criminal Investigator
DISTRICT ATTORNEY’S OFFICE
01.2003 - 01.2009
Police Officer - 47th Precinct
NEW YORK CITY POLICE DEPARTMENT
01.2001 - 01.2003
Account Manager
TOWN OF ST. JAMES, SUNSTATES SECURITY
Account Manager
RXR REALITY, 75 ROCKEFELLA PLAZA
High School
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