De’Onte Roscoe
Fayetteville
Summary
Professional with solid experience in logistics and mail delivery, equipped to manage routes efficiently and ensure timely deliveries. Strong focus on team collaboration and adaptability to changing needs. Reliable, organized, and skilled in customer service, route planning, and handling mail with care. Known for dependability, excellent communication, and results-driven approach.
Experienced with efficient mail distribution and customer service. Utilizes strong organizational skills to manage complex delivery routes. Track record of ensuring timely and accurate mail delivery while maintaining high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
05.2020 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Sales Representative
Coca-Cola
02.2020 - 04.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Warehouse Loader
Walmart Disturbution
10.2013 - 10.2019
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Assisted in training new employees, facilitating faster integration into the warehouse team.
- Increased on-time deliveries by efficiently loading trucks according to set schedules.
- Minimized product damages with careful handling and placement in appropriate storage areas.
- Loaded bulk and route delivery trucks with warehouse goods.
- Packed and palletized items for shipment on outbound trailers.
Education
Business Administration And Management
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma -
Terry Sanford High School
Fayetteville, NC06.2011
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Vehicle loading
- Mail sorting
- Mail distribution
- Route navigation
- Hand-eye coordination
- Vehicle maintenance
Timeline
Mail Carrier
United States Postal Service, USPS
05.2020 - Current
Sales Representative
Coca-Cola
02.2020 - 04.2020
Warehouse Loader
Walmart Disturbution
10.2013 - 10.2019
Business Administration And Management
Fayetteville Technical Community College
High School Diploma -
Terry Sanford High School
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