Deondria Mcpherson
Elizabeth City
Summary
Compassionate Care Coordinator, who actively listen while building trust to help clients resolved personal and business issues to achieve their goals.
Developed skills in healthcare coordination within clinical environment, seeking to transition into new field. Proficient in managing patient care workflows and collaborating with diverse medical teams. Looking to leverage these skills in new professional setting to contribute towards effective and efficient operations.
Offering strong communication and organizational skills, ready to learn and develop in healthcare environment. Brings understanding of patient care principles and proficiency in medical software applications. Ready to use and develop communication and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Care Coordinator
Monogram Health
11.2022 - Current
- Coordinate medical services and home healthcare by schedule appointments
- Conduct an engaged process with individuals and families to identify the support as it outlined the program model
- Educate the individual/families of the next steps need to participate in the program
- Enter all data pertaining to client’s healthcare
- Review all medical records for accuracy and ensure there in compliance
- Responsible for all calls, and follow up on intakes
- Skills Used: HIPPA, Verbal and written communication, Data entry, Customer Service
- Computer Skills Used: UKg, Salesforce, Athena Certified System, MicroSoft Word, Excel
Licensed Medical Aesthetician
Inspiring Beauty Services LLC
01.2016 - Current
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Improved skin health and appearance for clients with various skin concerns through customized facials and peels.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
- Fostered strong relationships with product vendors, ensuring access to the latest industry advancements and trends for clients.
- Streamlined appointment scheduling process, resulting in increased efficiency and higher booking rates.
- Mentored junior aestheticians in best practices and technique application, resulting in improved team performance overall.
- Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
- Developed successful treatment packages that catered specifically to the unique needs of each client demographic.
- Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
- Participated in community events, generating brand awareness and attracting potential business opportunities.
- Analyzed skin condition and made appropriate product recommendations.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Created repeat business by developing long-term relationships with regular customers.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Resolved customer complaints and facilitated conflict resolutions.
- Educated guests on current promotions, events and services within store or salon.
Customer Service Representative/Lead Supervisor
Customerlink
06.2016 - 05.2018
- Answered all calls pertaining to setup initial appointments
- Scheduled ongoing appointments with HAVAC Technicians Service calls
- Educated consumers on lowering utility bills by reducing energy usage
- Research and document consumers record on file
- Resolved escalated calls
- Skills Used: Enthusiastic, high energy, positive attitude, team player, relationship building
- Computer skills Used: MicroSoft Office
Medical Representative Specialist
EXPERT GLOBAL SOLUTIONS
03.2016 - 09.2016
- Reviewed request from doctors and pharmacist to determine whether medication coverage had prior authorization
- Screened and reviewed benefits plan with clients
- Followed up with all calls from clients’ inquiries
Education
Associate of Arts - Aesthetics
Southwest Institute Of Natural Aesthetics
Tempe, AZ07-2017
High School Diploma -
Primavera High School
01.2008
Skills
- HIPPA
- Verbal and written communication
- Data entry
- Customer Service
- UKg
- Salesforce
- Athena Certified System
- MicroSoft Word
- Excel
- Documentation
- Conflict and Resolutions
- Coordinated Services and Collections
- Black Knight
- Citrix
- Answered all calls
- Build relationships
- Claim adjuster assistance
- Sell Products
- Enthusiastic
- High energy
- Positive attitude
- Team player
- Relationship building
- MicroSoft Office
- Cash register
- Credit card system
- Walkie Talkie
- Multi-task
- Fast pace environment
- Work Independently
- Flexible
- Detail-oriented
- Decision-making skills
- HIPAA compliance
- Pre-and Post-operative care
- Call center experience
- Goal oriented
- Expert problem solving
- Documentation accuracy
- Customized treatment plans
- Reporting and analysis
- Employee motivation
- Sales presentations
- Documentation management
- Clinical assessment
- Dermaplaning techniques
- Escalation management
- Staff development
- Scheduling meetings
- Management collaboration
- Care coordination
- Microdermabrasion proficiency
- Stress tolerance
- Staff discipline
- Data collection
- Complaint handling
- Advanced skincare techniques
- Quality improvement
- Advanced communication
- Processes and procedures
- Goal-oriented mindset
- Anti-aging treatments
- Medication management
- Technical communication
- Attendance management
- Scheduling and time management
- Healthcare administration
Accomplishments
- Collaborated with team of 40 in the development of Inspiring Beauty.
- Documented and resolved
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Certification
- Certified In Public Health(CPH)National Board Of Public Health Examiners.
- First Aid Certification
- CPR/AED Certification
Timeline
Medical Care Coordinator
Monogram Health
11.2022 - Current
Customer Service Representative/Lead Supervisor
Customerlink
06.2016 - 05.2018
Medical Representative Specialist
EXPERT GLOBAL SOLUTIONS
03.2016 - 09.2016
Licensed Medical Aesthetician
Inspiring Beauty Services LLC
01.2016 - Current
Associate of Arts - Aesthetics
Southwest Institute Of Natural Aesthetics
High School Diploma -
Primavera High School
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