Results-driven professional excelling in customer retention and inside sales, with strong negotiation and consulting skills. Committed to delivering tailored solutions that enhance client satisfaction and drive business growth.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Agent
Baldwin Group
Charlotte
12.2024 - Current
Analyzed client information to determine suitable coverage options and premiums.
Educated clients about policy details, terms, and conditions during consultations.
Processed payments received from clients promptly according to established procedures.
Inside Sales Business Retention Representative
Spectrum
Charlotte
12.2021 - 12.2024
Responsible for skillfully retaining customers through positive customer relationship building. This includes but is not limited to: diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections.
Save and re-sell the value of products and services by properly aligning their features, benefits and price with the needs of customers by effectively transitioning from the save to upgrading the customer to additional products and services.
Customer Service Representative
Verizon
06.2018 - 11.2021
Being the customer's advocate, internally looking for solutions to customer issues and negotiating on the customer's behalf to the benefit of both the customer and VZT. Manage the overall customer relationship throughout their End-to-End journey, delivering a first class after sales experience.