Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denzel Price

Salisbury

Summary

Results-driven professional excelling in customer retention and inside sales, with strong negotiation and consulting skills. Committed to delivering tailored solutions that enhance client satisfaction and drive business growth.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Insurance Agent

Baldwin Group
Charlotte
12.2024 - Current
  • Analyzed client information to determine suitable coverage options and premiums.
  • Educated clients about policy details, terms, and conditions during consultations.
  • Processed payments received from clients promptly according to established procedures.

Inside Sales Business Retention Representative

Spectrum
Charlotte
12.2021 - 12.2024
  • Responsible for skillfully retaining customers through positive customer relationship building. This includes but is not limited to: diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections.
  • Save and re-sell the value of products and services by properly aligning their features, benefits and price with the needs of customers by effectively transitioning from the save to upgrading the customer to additional products and services.

Customer Service Representative

Verizon
06.2018 - 11.2021
  • Being the customer's advocate, internally looking for solutions to customer issues and negotiating on the customer's behalf to the benefit of both the customer and VZT. Manage the overall customer relationship throughout their End-to-End journey, delivering a first class after sales experience.

Education

Bachelor of Science - Therapeutic Recreation

Winston-Salem State University
Winston-Salem, NC
08.2013 - 05.2017

Skills

  • Data Entry
  • Consulting
  • Customer Retention
  • Inside Sales
  • Quotes and sales
  • Policy writing
  • Risk mitigation
  • Property insurance
  • Licensed insurance agent
  • Auto insurance
  • Cold calling
  • Upselling
  • Negotiation

Timeline

Insurance Agent

Baldwin Group
12.2024 - Current

Inside Sales Business Retention Representative

Spectrum
12.2021 - 12.2024

Customer Service Representative

Verizon
06.2018 - 11.2021

Bachelor of Science - Therapeutic Recreation

Winston-Salem State University
08.2013 - 05.2017
Denzel Price