Denver Leites
Gibsonville
Summary
A rigorous task driven professional with substantial experience in data entry and customer/client experience. Strong facilitator adept at working cross-departmentally with co management and top-level leadership and high levels of accuracy and prioritization.
Overview
15
15
years of professional experience
Work History
Customer Solutions Associate
Pra Group Inc
07.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Law Firm Team Lead
Amerisource
01.2022 - 06.2023
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained new team members by relaying information on company procedures and safety requirements.
Store Manager
GameStop
09.2008 - 01.2022
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Graham High School
Graham, NCSkills
- Data Input
- Data Collection
- Error Identification
- Attention to Detail
- Time Management
- Communication
Accomplishments
- Used Microsoft Excel to develop performance tracking spreadsheets.
- Employee of the month
Timeline
Customer Solutions Associate
Pra Group Inc
07.2023 - Current
Law Firm Team Lead
Amerisource
01.2022 - 06.2023
Store Manager
GameStop
09.2008 - 01.2022
High School Diploma -
Graham High School
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