Dennisa Wilson
Fayetteville
Summary
Self-motivated and reliable worker with 6+ years of customer service expertise. Adaptable and detail-oriented with a rich history of leveraging effective communication and critical thinking skills to achieve organizational objectives. Committed to producing impactful results by building collaborative relationships with diverse teams in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Team Mentor
Cupbop
Fayetteville, NC
12.2025 - Current
- Trained new employees in food preparation and safety procedures.
- Assisted in inventory management to ensure adequate stock levels.
- Monitored daily operations to maintain quality control and compliance standards.
Bartender
Charlie Mikes Pub
05.2025 - 08.2025
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Hostess
Victorias Cabaret
04.2023 - 05.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shift Leader
Jersey Mike's Subs
07.2020 - 10.2022
- Strengthened business operations by coordinating with a 20-member team to exceed performance targets
Server/Hostess
Pierros Italian Bistro
01.2020 - 04.2020
- Greeted 50+ customers a day by creating a warm and welcoming environment to deliver world-class customer service. (Unfortunately laid off April 2020 due to Covid-19)
Education
High school diploma -
Home School
Fayetteville, NCSkills
- Cleaning Experience (2 years)
- Food Safety (3 years)
- Guest Services (5 years)
- Administrative Experience (5 years)
- Event Planning (5 years)
- Bartending (1 Year)
- Culinary experience (3 years)
- Serving Experience (1 year)
- Host/Hostess (3 years)
- Customer Service (3 years)
- Reception (3 years)
Community Service & Volunteer Work
African American Cultural Centre, Fayetteville, NC, 2015-07, 2019-02, Coordinated events and exhibits, produced flyers and notified the community of events and activity. The right hand to the functioning of the center until its unfortunate claim to bankruptcy early in the year of 2019
Timeline
Team Mentor
Cupbop
12.2025 - Current
Bartender
Charlie Mikes Pub
05.2025 - 08.2025
Bartender/Hostess
Victorias Cabaret
04.2023 - 05.2025
Shift Leader
Jersey Mike's Subs
07.2020 - 10.2022
Server/Hostess
Pierros Italian Bistro
01.2020 - 04.2020
High school diploma -
Home School