Dennis Montalvo
Apex
Summary
Detail and challenge-oriented professional with experience in accounting, management, and customer service. Seeking an opportunity in management or administration to contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teller
Banco Popular de Puerto Rico
Lajas
11.2025 - Current
- Assisted customers with daily banking transactions including deposits, withdrawals, and payments. Handled cash accurately while balancing cash drawers and maintaining financial accuracy. Provided excellent customer service and resolved customer concerns professionally. Promoted banking products and services based on customer needs. Verified customer identity and ensured compliance with banking policies and security procedures.
Assistant accountant
Bananera Fabre
Sabana Grande
12.2024 - 04.2025
- Process vendor invoices in Sage, ensuring accurate and timely payments, managing check printing, mailing, and financial documentation, responding to important emails, maintaining positive client relationships. Quoting different products for interested buyers. Reconcile weekly sales and maintain customer order lists up to date.
Assistant Manager
La Favorita
Mayagüez Mall
06.2021 - 12.2024
- Supervised daily store operations, assigned tasks, trained staff, and optimized workflow to improve efficiency. Handled cash management, drove sales to meet daily goals, answered direct phone calls and corporate emails, assessed customers’ needs and helped them find the right product, promoted discounts or loyalty programs, organized and maintained store inventory, restocked merchandise, addressed customer complaints professionally, and provided exceptional customer service to create a positive shopping experience.
Barista Coffee Master
Starbucks
Plaza Sultana, Mayagüez
09.2018 - 04.2021
- Prepared and served high-quality coffee beverages using various methods, created espresso-based drinks, greeted customers with a welcoming attitude, placed customer orders accurately and efficiently, provided recommendations on product and drink selections, addressed customer concerns or complaints, cleaned and sanitized equipment and work areas regularly, collaborated with colleagues to ensure a smooth operation.
Education
Bachelor’s - Business Administration, Business and Managerial Development
Interamerican University of Puerto Rico at San Germán
05.2023
Philosophy
University of Puerto Rico at Mayagüez
05.2019
Skills
- Planning and organizing
- Leadership
- Fast Learner
- Microsoft Office
- Excellent communication
- Attention to detail
- Customer service
- Problem Solving
- Bilingual
Certification
- Food Safety Certification – May 2025
- Strategic Social Media Marketing Plan – DECEP UPR Carolina October 2022
Timeline
Teller
Banco Popular de Puerto Rico
11.2025 - Current
Assistant accountant
Bananera Fabre
12.2024 - 04.2025
Assistant Manager
La Favorita
06.2021 - 12.2024
Barista Coffee Master
Starbucks
09.2018 - 04.2021
Bachelor’s - Business Administration, Business and Managerial Development
Interamerican University of Puerto Rico at San Germán
Philosophy
University of Puerto Rico at Mayagüez