Dennis McDonald
Cherryville
Summary
Influence others with integrity, hard work, and character. Help establish a respected name for a company that I can learn and grow with. Provide excellence and quality in all things asked.
Overview
17
17
years of professional experience
Work History
Store Manager
CISA Group - Jiffy Lube
Pineville, NC
03.2024 - Current
- Directed daily operations to ensure optimal customer service and efficient workflow.
- Trained and mentored staff on company policies, procedures, and safety protocols.
- Implemented inventory management strategies to minimize losses and enhance stock accuracy.
- Analyzed sales trends to develop action plans that increased revenue generation.
- Oversaw scheduling and staffing to optimize workforce efficiency during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
General/Training Manager
Meineke Car Care Center
Charlotte, NC
11.2021 - 03.2024
- Ensure proper opening/closing procedures completed and daily operations are to company standard
- Managed franchise only Training Facility for Store and Service Managers, before placement into store
- Responsible for daily and weekly tasks such as Scheduling, Employee Counseling and Reviews
- Responsible for store financial goals met or exceeded and maximize store overall profitability
- Oversee required phone call procedures are followed and executed effectively and consistently
- Maintain service center appearance and cleanliness
General Manager
A Plus Automotive
11.2020 - 10.2021
- Responsible for daily operations of facility
- Provide support to employees and continuous OTJ training
- Responsible for stores financial results and company standard procedures
- Managed multiple local and national fleet accounts to provide companies vehicles serviced as needed
- Ensure excellent customer service provided to each customer and their vehicle - Normal operational duties such as scheduling, counseling and ordering inventory
Installation Technician
Dish Network Inc. - Cha
10.2015 - 11.2020
- Install home satellite systems for customers
- Follow daily scheduling routes and use of time management to ensure proper completion quota
- Complete proper troubleshooting steps to isolate faults in units and component - Responsible for company inventory counts and electronic data entry
- Explain and educate customers of system functions and additional services to promote products
- Setup devices after installation including receivers and remote programming
- Daily use of hand and power tools, frequent work on ladders and confined spaces
General/Training Manager
Jiffy Lube
Orange Park, FL
05.2013 - 08.2015
- Responsible for locations financial results and goals
- Inventory Accountability including ordering, receiving, data entry and auditing
- Continuous On The Job Training to educate and develop team members
- Managed multiple local and national fleet accounts to ensure optimal profit
- Traveled to multiple locations to help increase operations and financial profit
- - Training of potential general managers and hiring of needed positions
Logistics Coordinator
Geiger Automotive Inc. USA
Gastonia, NC
05.2011 - 04.2013
- Creating/Confirming scheduling agreements between customers and suppliers
- Create production plans based on customers’ demands
- Quality inspections of all outgoing customer product and incoming components
- Responsible for plant inventory according to batch and FIFO policy accordance
- Plant material handling including loading and unloading of all freight - Worked as shift supervisor before promotion to Logistics Coordinator
General Manager
Jiffy Lube
Gastonia, NC
04.2009 - 05.2011
- Responsible for locations financial results and operational procedures
- Perform monthly inventory counts and investigate variances - Create weekly scheduling reports for service center
- Keep locations appearance at acceptable standards
- - Solve customer/employee complaints and issues accordingly
Education
High School - undefined
East Gaston High School
Mt. Holly, NC01.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
CISA Group - Jiffy Lube
03.2024 - Current
General/Training Manager
Meineke Car Care Center
11.2021 - 03.2024
General Manager
A Plus Automotive
11.2020 - 10.2021
Installation Technician
Dish Network Inc. - Cha
10.2015 - 11.2020
General/Training Manager
Jiffy Lube
05.2013 - 08.2015
Logistics Coordinator
Geiger Automotive Inc. USA
05.2011 - 04.2013
General Manager
Jiffy Lube
04.2009 - 05.2011
High School - undefined
East Gaston High School