Denitra Steele
Charlotte
Summary
Goal-oriented and determined to obtain a job with my chosen field that will challenge me and allow me to use my education, skills, and past experiences in a way that will mutually benefit both I and my employer and allow for future growth and advancement.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
City Of Charlotte
12.2019 - 01.2024
- Handled residents inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled calls for Animal Control, Charlotte Water, CMPD, Mecklenburg County Tax Office, and Solid Waste Service.
- Responded proactively and positively to rapid change.
Billing Specialist
Spectrum
07.2017 - 12.2019
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Handled account payments and provided information regarding outstanding balances.
- Utilized various software programs to change customers cable packages.
Customer Service Representative
Convergys
12.2016 - 07.2017
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Download routes to customer navigation system, assist with questions about vehicle features, billing inquires, and technical inquires.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Sales Associate/Key Holder
Payless
01.2013 - 11.2016
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintain records related to sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Representative
Optum
10.2014 - 10.2015
- Confer with members and providers by telephone to provide information about Medicare HMO and PPO plans, benefits, claim status, and making changes to members accounts.
- Compliance with HIPPA regulations
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Education
Associate of Science - General Occupational Technology/Pre-Nursing
Central Piedmont Community College
Charlotte, NC2020
Bachelor of Science - Science Education
Johnson C. Smith University
Charlotte, NC2013
High School Diploma -
Northridge High School
Dayton, OH2011
Skills
Active Listening
Time Management
Critical Thinking
Negotiation
Active Learning
Communication
Organization
Data Entry
Timeline
Customer Service Representative
City Of Charlotte
12.2019 - 01.2024
Billing Specialist
Spectrum
07.2017 - 12.2019
Customer Service Representative
Convergys
12.2016 - 07.2017
Customer Service Representative
Optum
10.2014 - 10.2015
Sales Associate/Key Holder
Payless
01.2013 - 11.2016
Associate of Science - General Occupational Technology/Pre-Nursing
Central Piedmont Community College
Bachelor of Science - Science Education
Johnson C. Smith University
High School Diploma -
Northridge High School
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