DENITRA DOUGLAS
Rocky Mount
Summary
With extensive experience in optimizing kitchen operations and inventory management customer service and data entry. I also demonstrate strong skills in supervising teams, enhancing efficiency, I have a proven track record showcasing versatility and dedication to operational excellence. Adept in technical support, food preparation, and general labor, I am committed to driving continuous improvement in diverse environments. Additionally, I have the ability to demonstrate empathy, effectively communicate, and to adherence to privacy policies while supporting members and managing multiple priorities.
Overview
12
12
years of professional experience
Work History
Temporary Remote Healthcare Claims Representative
Alorica
11.2024 - Current
- Demonstrated empathy and patience with difficult callers, adhering to company policies including HIPAA/PHI
- Met/exceeded performance goals in Call Quality, Attendance, Adherence, and other Contact Center objectives
- Assisted customers with product/service issues, engaging members to introduce programs and gather updated demographic information
- Scheduled assessments based on member preferences and care manager availability
- Accurately documented calls in electronic records, ensuring compliance
- Protected member confidentiality and adhered to privacy policies
- Supported members during enrollment calls, managing difficult situations with empathy and urgency
- Conducted triage, connecting members with appropriate care team personnel
- Managed multiple priorities and adapted to change with enthusiasm
- Built strong relationships with peers, team members and patients
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Customer Service Representative
Duke Energy
06.2022 - 09.2024
- Made a difference by taking a high volume of incoming and outgoing calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues
- Answered basic billing inquiries and account issues and handled service request and billing and coding
- Was able to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product and productivity software desired
- Demonstrated being punctual, reliable, a problem solver while acting with integrity and be dedicated to making a difference
- Utilized Microsoft Office for accurate data entry and communication, improving workflow
- Promoted utility products, boosting customer engagement and service adoption
- Optimized customer service processes, reducing call handling time and improving resolution rates
- Provided empathetic assistance during outages, guiding customers through reporting processes and offering timely updates on service and restoration
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Kitchen Manager
Bralies 2 bar and grill
01.2020 - 06.2022
- Managed labor schedules, optimizing staff allocation to meet peak demand periods effectively
- Oversaw inventory control, maintaining stock levels and reducing waste significantly
- Implemented process improvements, leading to measurable increases in Kitchen efficiency
- Mentored staff and streamlined scheduling, enhancing team cohesion and operational efficiency
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Raw Material Handler
RiceWrap Foods Corporation
12.2017 - 07.2019
- Independently prepared and packed food orders, ensuring accuracy and adherence to safety standards
- Maintained cleanliness of kitchen, office areas, and outdoor spaces using industrial equipment
- Completed detailed records and reported directly to the Main Supervisor
- Executed food safety and sanitation protocols, enhancing overall hygiene
- Managed shipping and receiving operations, ensuring accurate documentation and timely processing of materials while maintaining strict adherence to safety protocols
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
Data Entry Clerk
Xerox
04.2014 - 11.2017
- Accurately entered, updated, maintained and validated complex data
- Ensured the highest levels of accuracy and company confidentiality
- Participated in regular audits to verify data and was able to resolve any discrepancies
- Succeeded data entry expectations by being highly proficient in various data software programs such as, (Microsoft Office Suite, MySQL, SQL Server, and Oracle) with excellence in internet research
- Typing skills (68 WPM) with high accuracy which enable me to be able to communicate more efficiently and accurately written information
Education
High School Diploma - Health Care Management
South Granville Highschool Of Business
Creedmoor, NC06-2012
Timeline
Temporary Remote Healthcare Claims Representative
Alorica
11.2024 - Current
Customer Service Representative
Duke Energy
06.2022 - 09.2024
Kitchen Manager
Bralies 2 bar and grill
01.2020 - 06.2022
Raw Material Handler
RiceWrap Foods Corporation
12.2017 - 07.2019
Data Entry Clerk
Xerox
04.2014 - 11.2017
High School Diploma - Health Care Management
South Granville Highschool Of Business