Denisse MArtinez
Winston-Salem
Summary
Orthodontic care professional with commitment to achieving outstanding patient results. Proven track record in assisting with complex dental procedures, maintaining sterilized environments, and ensuring patient comfort. Strong focus on collaborative teamwork and adaptability, ensuring smooth operations in fast-paced settings. Skilled in patient communication, chairside assistance, and using orthodontic tools and technology efficiently.
Orthodontic professional with extensive experience in providing chairside assistance and ensuring exceptional patient care. Known for strong collaboration skills and effectively adapting to changing needs. Proficient in dental radiography, sterilization procedures, and patient records management.
Experienced with providing comprehensive chairside assistance in orthodontic settings. Utilizes strong organizational skills to manage patient records and sterilization protocols efficiently. Track record of effective communication and teamwork in delivering quality patient care.
Considerate Orthodontic Assistant supports orthodontists in treating patients requiring corrective procedures for spacing and alignment issues. Efficiently arranges dental tools and instruments and sterilizes equipment. Experience taking and developing x-rays and instructing patients on proper care of dental appliances.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Orthodontics Assistant
Lane and Associates
02.2022 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
- Aided in improving treatment completion rates through diligent monitoring of progress and timely adjustments as needed.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Enhanced patient comfort and cooperation by providing detailed explanations of treatment procedures.
- Enhanced patient engagement and satisfaction, regularly updating them on treatment progress and adjustments needed.
- Improved treatment outcomes with meticulous attention to detail in preparing and positioning orthodontic appliances.
- Maintained strict compliance with infection control protocols, contributing to safe clinic environment for patients and staff.
- Increased practice efficiency, managed multiple patient appointments simultaneously without compromising care quality.
- Facilitated successful treatment outcomes, meticulously following orthodontic treatment plans and adjusting as necessary.
- Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction.
- Assisted in minor orthodontic procedures, ensuring treatments were carried out smoothly and effectively.
Loan Processing Assistant
Town Square Mortgage
02.2020 - 07.2021
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with customers daily to request information and complete paperwork.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Evaluated approvals against established bank and government lending standards.
- Assembled important paperwork and disclosures for borrower.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Monitored key dates to obtain information by deadlines.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Reduced processing time for loan applications through diligent management of workflow and task prioritization.
- Improved data accuracy within the database system through meticulous entry and verification of client information.
- Supported company growth initiatives through active participation in training sessions and networking events aimed at expanding professional knowledge.
- Demonstrated adaptability when faced with policy changes or new software implementations, quickly mastering new protocols for seamless integration into daily operations.
- Contributed to a high team performance by meeting individual targets consistently while supporting colleagues in achieving their goals as well.
- Stayed current on industry trends and regulations, continually updating knowledge to better serve clients and improve overall efficiency.
- Fostered a positive team environment through active collaboration and sharing best practices to enhance overall effectiveness.
- Upheld strict standards of confidentiality by securely handling sensitive client information in both physical and electronic formats.
- Facilitated smooth transitions between departments during loan handoffs by maintaining clear lines of communication between all stakeholders involved in each transaction.
- Streamlined loan processing by efficiently organizing and verifying applicant documentation.
- Maintained comprehensive records of processed loans, ensuring easy retrieval for future reference or audits.
- Assisted underwriters in evaluating loan applications by providing relevant information and supporting documentation.
- Provided exceptional customer service by listening attentively to client needs, offering personalized solutions tailored to their circumstances.
- Collaborated with loan officers to ensure accurate completion of required forms and adherence to regulatory guidelines.
- Identified discrepancies in loan documents, resolving issues promptly to avoid delays in approval processes.
- Managed multiple tasks simultaneously, ensuring deadlines were met without compromising the quality of work produced.
- Expedited the closing process by coordinating with all involved parties, including title companies, attorneys, and real estate agents.
Dental Assistant
Spring Valley Dental
07.2016 - 01.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Customer Service Representative
CMI Group
08.2015 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Representative Team Leader
MetroPCS Corporate Store
02.2013 - 08.2015
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
Jefferson High School
Dallas, TX05-2012
Skills
- Orthodontic bonding
- Orthodontic archwire changes
- Elastics placement
- Chart updating
- Oral hygiene instruction
- Bracket removal
- Orthodontic patient satisfaction
- Orthodontic debonding
- Orthodontic emergencies
- Orthodontic bracket placement
- X-ray processing
- Instrument sterilization
- Orthodontic clinical efficiency
- Orthodontic patient follow-up
Certification
- Coronal Polishing Certificate - Dallas Department of Health or Dallas Dental Association.
- Nitrous Oxide Monitoring Certification - Dallas Dental Board.
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Interests
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Pilates
- Learning new cooking techniques and expanding my culinary skills
- Cooking
- I enjoy helping others and giving back to the community
- Outdoor Recreation
- Gym Workouts
- Music
- Dancing
- Food Tourism
- Baking
Timeline
Orthodontics Assistant
Lane and Associates
02.2022 - Current
Loan Processing Assistant
Town Square Mortgage
02.2020 - 07.2021
Dental Assistant
Spring Valley Dental
07.2016 - 01.2020
Customer Service Representative
CMI Group
08.2015 - 07.2016
Sales Representative Team Leader
MetroPCS Corporate Store
02.2013 - 08.2015
High School Diploma -
Jefferson High School
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