DENISE TAPIA
Charlotte
Summary
Experienced bilingual Clinical and Operations professional with over a decade of expertise in leading teams and managing compliance in dental and client-facing environments. Proficient in onboarding, payroll, benefits administration, and employee relations. Track record of improving processes and increasing employee engagement, resulting in organizational growth. Actively pursuing HR certifications to elevate support for team performance and achieve company objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Account Manager
Sutherland Global
09.2023 - Current
- Advised client teams on workflow optimization and process improvement, reducing inefficiencies by up to 20%.
- Collaborated with finance and HR teams to ensure accurate payroll, billing, and compliance adherence.
- Managed data and performance metrics using Salesforce CRM to support decision-making and improve team productivity.
- Remote
Clinical Supervisor & Lead Orthodontic Clinician
Baptiste Orthodontics
12.2020 - 09.2023
- Led a 10-member clinical team, overseeing scheduling, performance, and professional development.
- Developed and implemented onboarding, training, and compliance programs, improving staff performance and reducing regulatory risk.
- Conducted team training on clinical procedures, technology, and office best practices, improving operational efficiency by 15%.
Orthodontic Specialist
Orthodontic Specialists of Florida
04.2019 - 03.2020
- Delivered patient-centered orthodontic care, collaborating with providers to optimize treatment outcomes.
- Supported office start-up operations, creating workflow processes that improved patient satisfaction.
Patient Care Coordinator
Merion Village Dental
01.2014 - 01.2017
- Managed patient intake, insurance verification, treatment coordination, and records management.
- Increased case acceptance and patient compliance through education and financial guidance.
- Acted as liaison between providers and patients, ensuring seamless care coordination.
Education
Bachelor of Science - Biology
North Carolina A&T State University
05.2026
Associate of Science - Business Administration & Management
Columbus State Community College
12.2018
Skills
- Human Resources & People Operations: Onboarding, Employee Relations, Payroll, Benefits Administration, Compliance, HRIS (Workday, Salesforce)
- Leadership & Team Development: Staff Training, Performance Management, Conflict Resolution, Workflow Optimization
- Operations Management: Dental & Healthcare Operations, KPI Tracking, Process Improvement, Regulatory Compliance
- Client & Stakeholder Engagement: Bilingual Communication (English/Spanish), Customer Experience, Relationship Building
- Technical Skills: Salesforce, Workday, EMR/CRM Systems (Eaglesoft, Dentrix, Open Dental, Dolphin Imaging, Cloud9), MS Office
Certification
- Strategic Account Management (SAMA)
- Salesforce Certified Administrator
- OSHA Certified | IT Support Professional | Remote Support Certified
- Certified Orthodontic Assistant (COA) | Coronal Polishing | Radiography | EFDA
- Basic Life Support (BLS) | First Aid Certified
Accomplishments
- Spearheaded onboarding and training programs leading to measurable performance improvements.
- Successfully managed cross-functional teams while maintaining high compliance and operational standards.
Languages
Spanish
Native or Bilingual
Timeline
Associate Account Manager
Sutherland Global
09.2023 - Current
Clinical Supervisor & Lead Orthodontic Clinician
Baptiste Orthodontics
12.2020 - 09.2023
Orthodontic Specialist
Orthodontic Specialists of Florida
04.2019 - 03.2020
Patient Care Coordinator
Merion Village Dental
01.2014 - 01.2017
Bachelor of Science - Biology
North Carolina A&T State University
Associate of Science - Business Administration & Management
Columbus State Community College
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