Denise Mitchell
Charlotte
Summary
Skilled individual with passion for helping students reach academic goals. Especially adept at giving instructions and assisting students in finding ways to enjoy reading while enhancing abilities.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Reading Tutor
Amplify Education
10.2024 - Current
- Provide small group-based learning support focused on student progress in reading skills.
- Modified lessons and curriculum to accommodate remote learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
Remote Receptionist
PATLive
08.2024 - 10.2024
- Answered phone for multiple companies across the US
- Confirmed appointments, communicated with clients, and updated client records.
Lead Teller
Skyla Credit Union
05.2024 - 08.2024
- Completed highly accurate, high-volume money counts.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Sales & Service Representative
First Citizens Bank
04.2023 - 05.2024
- Operated teller drawer for cash, check, and credit card transactions with excellent accuracy levels.
- Answered product questions using knowledge of sales and store promotions.
Financial Crime Analyst
Truist
11.2021 - 04.2023
- Evaluated customer data to identify and prevent fraudulent activities.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Universal Banker/Vault Teller
Truist
09.2020 - 11.2021
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions.
- Opened, closed, and updated accounts for customers.
Research Assistant/Office Manager
Winston-Salem State University
08.2002 - 08.2007
- Coordinated office calendar for a staff of 15.
- Organized bi-weekly training sessions for a group of 40 program participants.
- Managed program data.
Teacher's Assistant
Holmes County School District
01.1985 - 06.1986
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Repeatedly requested as substitute teacher by teachers.
Education
No Degree - Clerical Studies
United States Institute of Language And Clerical Studies
Miami, FL12-2025
Skills
- Activity-based learning
- Student motivation
- Progress monitoring
- Virtual classroom expert
- Small group reading instruction
- Detail orientated
Certification
Certifications: Advanced Certificate in TESOL (Teaching English to Speakers of Other Languages)
Timeline
Reading Tutor
Amplify Education
10.2024 - Current
Remote Receptionist
PATLive
08.2024 - 10.2024
Lead Teller
Skyla Credit Union
05.2024 - 08.2024
Sales & Service Representative
First Citizens Bank
04.2023 - 05.2024
Financial Crime Analyst
Truist
11.2021 - 04.2023
Universal Banker/Vault Teller
Truist
09.2020 - 11.2021
Research Assistant/Office Manager
Winston-Salem State University
08.2002 - 08.2007
Teacher's Assistant
Holmes County School District
01.1985 - 06.1986
No Degree - Clerical Studies
United States Institute of Language And Clerical Studies
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