Denise Gallison
Hamptonville
Summary
Dynamic Regional Training Manager at Dollar General Store with a proven track record in compliance training and employee engagement. Expert in developing impactful training programs that enhance sales performance and customer service. Skilled in fostering strong vendor relationships and implementing innovative solutions, resulting in improved operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Regional Training Manager
Dollar General Store
10.2016 - Current
- Ensured compliance with industry standards and regulations by incorporating relevant content into all training modules.
- Identified areas for improvement within the organization, designing actionable solutions through targeted training initiatives.
- Developed strong relationships with external vendors to secure cost-effective and high-quality instructional materials.
- Increased overall workplace efficiency through the implementation of effective training strategies.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Implemented creative visual merchandising strategies to maximize product exposure in retail environments.
- Improved customer experience by maintaining an organized and visually appealing retail space.
Owner Operator Automotive Center
AutoMaster Inc
04.2003 - 10.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Plantation High School
Plantation, FL05-1981
Skills
- Training evaluation
- Coaching and mentoring
- Diversity and inclusion
- Sales training
- Technical training
- Compliance training
- Learning management systems
- Training program development
- Customer service training
- Employee engagement
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Regional Training Manager
Dollar General Store
10.2016 - Current
Owner Operator Automotive Center
AutoMaster Inc
04.2003 - 10.2010
High School Diploma -
Plantation High School
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