Summary
Work History
Education
Skills
Timeline
Generic

Denise Cunningham

Kannapolis

Summary

Dynamic customer service professional with a proven track record at Harris Teeter, excelling in conflict resolution and enhancing customer loyalty. Skilled in data entry and invoice processing, I effectively managed high-stress situations and streamlined operations, ensuring timely and accurate financial handling while fostering positive relationships with clients and vendors.

Work History

Customer Service Representative

Harris Teeter
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Assistant

Harris Teeter
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Bookkeeper

Champion Contractors
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Education

Accounting -

American River College
Sacramento, CA
05.2009

Skills

  • Conflict resolution
  • Customer service
  • Data entry
  • Invoice processing

Timeline

Customer Service Representative

Harris Teeter

Office Assistant

Harris Teeter

Bookkeeper

Champion Contractors

Accounting -

American River College

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Denise Cunningham