DENIS Petrov
Cary,NC
Summary
Highly skilled IT leader with 15+ years of experience in managing and optimizing IT operations. Proven track record of leading operational teams to deliver high-impact IT services, manage infrastructure, and drive strategic technology initiatives. Adept at managing cross-functional teams, implementing ITIL practices, and aligning IT operations with business objectives to ensure efficiency, scalability, and high availability of systems. Known for streamlining operations, reducing costs, and enhancing service delivery while fostering collaboration and innovation across teams.
Experienced service delivery professional with strong background in managing complex projects and driving operational excellence. Skilled in team leadership, process optimization, and stakeholder engagement. Dependable in adapting to changing business needs while maintaining focus on delivering high-quality results. Proven ability to foster collaboration and achieve organizational goals through effective communication and strategic planning.
Overview
16
16
years of professional experience
Work History
Senior Service Delivery Manager
Arch Insurance Group
01.2022 - Current
- Company Overview: Global provider of specialty risk solutions
- Operational Leadership: Lead and manage global operational teams responsible for the end-to-end delivery of IT services. Oversee critical infrastructure management, incident response, and proactive service delivery to ensure business continuity and uptime across multiple regions.
- Zero Trust & Cybersecurity Initiatives: Directed the rollout of Zero Trust security framework, improving data security and reducing the risk of cyber threats. Ensured operational readiness by aligning IT security operations with business requirements and best practices.
- Global Backup & Disaster Recovery: Championed the implementation of a global backup consolidation program, optimizing disaster recovery processes. Led the development of the first-ever cloud-based disaster recovery solution in Azure, ensuring the resilience of mission-critical systems.
- ITIL Integration & Continuous Improvement: Integrated ITIL best practices into service operations, streamlining incident management, problem resolution, and change management. Achieved operational excellence by continuously monitoring key performance metrics and driving continuous improvement initiatives across the IT operations team.
- Cross-Functional Collaboration & Stakeholder Engagement: Actively engaged with business leaders and technical teams to align IT service delivery with business needs. Built strong relationships with stakeholders to ensure transparency, efficient decision-making, and improved prioritization of IT projects.
IT Manager – Global Linux Engineering
Ansys Inc.
01.2019 - 01.2022
- Company Overview: Leader in engineering simulation software
- Led Global IT Operations Team: Managed a global team of Linux engineers responsible for supporting high-performance computing (HPC) environments, ensuring seamless operations for product development and engineering simulations.
- Operational Efficiency & Tiered Support Structure: Designed and implemented a tiered support model, optimizing response times and improving issue resolution efficiency across the Linux engineering team. Reduced system downtime by categorizing and prioritizing support cases based on severity.
- Performance Monitoring & Capacity Planning: Oversaw capacity planning and performance monitoring for Linux-based systems, ensuring scalability and optimal performance for engineering workloads. Collaborated with other operational teams to forecast resource needs and optimize infrastructure usage.
- Cross-Department Collaboration: Fostered communication between business units and IT teams to ensure alignment on strategic goals. Worked with cross-functional leaders to design and deliver IT solutions that supported business growth and product development.
Enterprise Solutions & Architecture Leader
IBM
01.2015 - 01.2019
- Company Overview: Leader in enterprise technology solutions
- Led IT Operations for Global Backup & Recovery: Directed a team of architects responsible for the implementation and support of enterprise backup solutions. Managed operational processes for data backup, disaster recovery, and cloud migrations to ensure robust business continuity.
- Cost Optimization & Process Automation: Implemented automation across operational processes, reducing manual intervention and labor costs by 37%. Streamlined reporting and system monitoring, improving overall efficiency and service delivery timelines.
- Risk Management & Incident Response: Led response efforts during critical incidents, including disaster recovery planning and execution. Managed risk mitigation strategies to prevent system downtime and maintain high service availability.
- Operational Standards & ITIL Process Adoption: Developed and standardized operational procedures for IT service management, ensuring compliance with ITIL frameworks. Played a key role in establishing operational excellence within the team by aligning processes with industry best practices.
Transition Architect Manager – Backup & Recovery
IBM
01.2010 - 01.2015
- Managed Global IT Operations Transitions: Led the transition of backup and recovery services for enterprise clients, overseeing the migration of IT services and ensuring that operational performance met high standards for service availability and data protection.
- Disaster Recovery Leadership: Provided operational leadership during large-scale disaster recovery initiatives, such as during Hurricane Sandy. Managed the restoration of critical infrastructure and systems, ensuring business continuity and minimal downtime.
- Service Delivery Optimization: Established operational benchmarks and service level agreements (SLAs) for clients, optimizing the delivery of backup and recovery services. Led teams to meet and exceed customer expectations while maintaining operational efficiency.
Education
B.S. - Computer Science
National University
San Diego, CAEmerging Leaders Program -
IBM Management Development
North CarolinaSkills
- IT Operations Management
- Team Leadership & Employee Development
- ITIL Service Management & Best Practices
- Incident & Problem Management
- Service Delivery Optimization
- Vendor & Stakeholder Management
- Business Continuity & Disaster Recovery
- Process Improvement & Automation
- Cloud Infrastructure Management
- Cross-Functional Team Collaboration
- Root Cause Analysis
- Technical Support
- Project Management and Delivery
- Creative Problem Solving
- KPI development and Tracking
Languages
Russian
Full Professional
Timeline
Senior Service Delivery Manager
Arch Insurance Group
01.2022 - Current
IT Manager – Global Linux Engineering
Ansys Inc.
01.2019 - 01.2022
Enterprise Solutions & Architecture Leader
IBM
01.2015 - 01.2019
Transition Architect Manager – Backup & Recovery
IBM
01.2010 - 01.2015
B.S. - Computer Science
National University
Emerging Leaders Program -
IBM Management Development
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