Denikia Haggins
Charlotte
Summary
Dedicated professional with experience in payment processing and customer service. Skilled in problem-solving and effective communication, consistently ensuring compliance with financial regulations while enhancing customer satisfaction.
Overview
22
22
years of professional experience
1997
1997
years of post-secondary education
Work History
Lockbox Processor
Wells Fargo
Charlotte
07.2023 - Current
- Processed lockbox payments efficiently to ensure timely deposit into customer accounts.
- Maintained accurate data entry throughout payment processing to minimize errors.
- Verified compliance with financial regulations during payment processing activities.
Customer Service
Snagajob
Charlotte
11.2022 - 06.2023
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Assisted customers with order processing to ensure timely delivery and satisfaction.
- Collaborated with cross-department teams to address customer feedback and improve service quality.
Cash Logistics Processor
Brinks Cash Logistics
Charlotte
04.2017 - 10.2022
- Processed cash logistics transactions, ensuring accuracy and compliance with company protocols.
- Maintained accurate data entry for transactions, ensuring timely updates to financial records.
- Implemented process improvements that reduced errors in cash handling and transaction processing.
Nutrition Worker
Charlotte rehabilitation Center
Charlotte
01.2017 - 05.2017
- Assisted clients in understanding nutritional guidelines and healthy eating habits.
- Collaborated with healthcare professionals to develop individualized nutrition plans.
- Supported meal preparation activities to ensure compliance with dietary restrictions.
Child Nutrition Worker
Charlotte Mecklenburg School System
Charlotte
04.2004 - 11.2016
- Ensured compliance with nutritional standards through regular monitoring of meal preparation processes.
- Collaborated with vendors to source quality ingredients, ensuring nutritional value in meals served.
- Conducted staff training on food safety practices, enhancing overall safety and hygiene in kitchen operations.
Education
Garinger High School
Charlotte, NCSkills
- Payment processing
- Data entry
- Customer support
- Financial regulations
- Compliance verification
- Order fulfillment
- Transaction accuracy
- Problem solving
- Attention to detail
- Effective communication
- Process improvement
- Transaction reconciliation
- Cash handling experience
- Document scanning
- Transaction processing
- Banking software
Timeline
Lockbox Processor
Wells Fargo
07.2023 - Current
Customer Service
Snagajob
11.2022 - 06.2023
Cash Logistics Processor
Brinks Cash Logistics
04.2017 - 10.2022
Nutrition Worker
Charlotte rehabilitation Center
01.2017 - 05.2017
Child Nutrition Worker
Charlotte Mecklenburg School System
04.2004 - 11.2016
Garinger High School