Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denaya Dykes

Wilmington

Summary

I am an experienced, versatile, and results-oriented professional inbound with proven expertise in training, cash handling, and remaining unstressed. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. Highly motivated Customer Service Supervisor with excellent leadership and problem-solving skills. Experienced in providing superior customer service, developing customer service strategies, and training staff in customer service techniques. A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels. Capable Customer Service Supervisor with a strong work ethic and commitment to customer satisfaction. Experienced in resolving customer issues, developing customer service strategies, and training staff in customer service techniques. Detail-oriented cashier with4 years of hands-on experience in training, cash handling, remaining unstressed, retrieval, and presentation. Well-versed in modern data recording procedures, records management, and data sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, problem solving, and problem solving skills and the ability to prioritize work, multitask, and manage time efficiently.

Overview

3
3
years of professional experience

Work History

Inbound Team Lead

Target
01.2023 - 02.2024
  • Organized and stocked back room shelves
  • Participated in weekly store meetings and trainings
  • Established and maintained good customer relations
  • Maintained cleanliness of the store's front end and backroom
  • Stocked shelves with products and merchandise
  • Assisted customers with product selection and provided knowledgeable recommendations
  • Operated a forklift and other material handling equipment
  • Maintained cleanliness and organization of store shelves and displays

CASHIER

WINGS
08.2022 - 12.2023
  • Collected credit card and cash payments to complete transactions for customer orders
  • Provided exceptional customer service with efficient, prompt transactions
  • Reconciled the cash register prior to close, balancing all cash, credit cards, and checks

Customer Service Representative

turbotax
01.2023 - 05.2023
  • Organized customer information and account data for business planning and customer service purposes
  • Created Microsoft Excel spreadsheets to track customer data and perform intense reconciliation processes
  • Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions
  • Maintained quality control standards, seeking new ways to improve customer service
  • Maintained professional relationships with client contacts to ensure top-notch customer service

Assistant Manager

Rue21
05.2021 - 12.2022
  • Created and maintained store displays
  • Maintained store appearance and cleanliness
  • Scheduled staff shifts and assigned tasks to ensure efficient store operations
  • Executed store opening and closing procedures
  • Developed and maintained relationships with vendors and suppliers
  • Analyzed customer feedback to identify areas of improvement
  • Developed and implemented customer service policies and procedures

Cashier

circle k
08.2021 - 11.2022
  • Collected credit card and cash payments to complete transactions for customer orders
  • Worked with a team of cashiers to ensure a smooth checkout process

Customer Service Representative

turbo tax
01.2022 - 05.2022
  • Created Microsoft Excel spreadsheets to track customer data and perform intense reconciliation processes
  • Demonstrated a strong record of accomplishment when collaborating with cross-functional and cross-cultural teams
  • Maintained quality control standards, seeking new ways to improve customer service
  • Created customer satisfaction surveys utilizing Microsoft Word to drastically reduce and mitigate potential problems
  • Worked with customers in past due status to negotiate solutions that enabled uninterrupted service

Education

Associate Of Business Administration - Accounting And Finance

Miller-motte College
Raleigh, NC

High School Diploma - undefined

New Hanover High School
wilmington, nc
06.2020

Skills

  • Cash Handling
  • Data Analysis
  • Communication
  • Loss Prevention
  • Teamwork
  • Cash Counting
  • Customer Service
  • Organization
  • Training & Development
  • Remaining Unstressed
  • Pricing Strategies
  • Sales Promotion
  • Upselling
  • Data Entry

Timeline

Inbound Team Lead

Target
01.2023 - 02.2024

Customer Service Representative

turbotax
01.2023 - 05.2023

CASHIER

WINGS
08.2022 - 12.2023

Customer Service Representative

turbo tax
01.2022 - 05.2022

Cashier

circle k
08.2021 - 11.2022

Assistant Manager

Rue21
05.2021 - 12.2022

High School Diploma - undefined

New Hanover High School

Associate Of Business Administration - Accounting And Finance

Miller-motte College
Denaya Dykes