DeNaja Powell
94 Carol Ln Tarboro
Summary
Dedicated, empathetic and reliable Clinician Support Specliasts offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Confident in time- management and adjusting to providing the best services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinician Support Specialist
Eventus WholeHealth
10.2024 - Current
- Conducted comprehensive assessments to evaluate patient needs and develop individualized treatment plans with clinicians.
- Collaborated with multidisciplinary teams to ensure coordinated care and effective communication among clinicians.
- Implemented best practices in clinical documentation, ensuring compliance with regulatory standards and accuracy in records.
- Assist alongside clinicians, facility staff, and facilities to provider effective patient care.
- Schedule patients between 6 different facilities for the clinician.
- Communicate via Teams, Email, and triage services to provide effective patient care.
- Analyzed patient feedback to identify areas for service improvement, contributing to enhanced overall care quality.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
Certified Medical Assistant
ECU Health Family Medicine
03.2021 - 10.2024
- Obtain patients medical history, past surgical history, family medical history, verifying pharmacies, updating medications, and allergies.
- Speak fluently using appropriate medical terms to interview patients regarding their chief complaint.
- Checking in approximately 30 patients daily while maintaining cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Experienced in managing and ordering vaccines that are state and privately funded.
- Conducts diagnostic tests such as EKGs, glucose level checks, hemoglobin A1Cs, urinalysis, vision and hearing screenings in accordance with established protocols.
- Manages inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Prepare and administer vaccines, injections, and medications as directed by the physicians and nurse practitioner.
- Monitor lab results for accuracy and alerted physicians and nurse practitioners immediately if any abnormalities were detected.
- Performs administrative duties such as faxing, answering phones, scheduling appointments, and filing paperwork.
- Assists physicians and nurse practitioners with doing steroid injections, wound dressing, and gynecology examinations.
- Provides support to patients by helping them fill out forms and answering their questions about health care services.
- Collects, label, and store laboratory specimens properly prior to testing.
- Answers calls promptly and directed inquiries to the appropriate department when needed.
- Calibrate and ensue all equipment was functioning correctly prior to use during patient examinations or treatments.
- Refills prescriptions and contact pharmacies as directed by the physicians and nurse practitioner.
- Documents notes during patient visits.
- Reconcile outside records into charts and EHR.
- Participates in team meetings to improve workflows and contribute to improving patient population outcomes.
- Secures patient information and maintained patient confidence by completing and safeguarding medical records.
Education
Associate of Science - Associate of Applied Science, Medical Assisting
Pitt Community College
Winterville, NC12-2020
Associate of Science - Applying For Radiography
Pitt Community College
Winterville, NC01-2028
Skills
- Patient documentation
- Patient Scheduling
- Medical Records Management
- Medical Billing
- Inventory Management
- Vital Sign Monitoring
- Data Entry
- Patient Flow Management
- Procedure Assistance
- Patient-focused care
- Adaptable
- Certified in Basic Life Support (BLS)
- Certified in Medical Assisting
- Analytical decision-making skills
- Conflict resolution abilities
- Equipment Sterilization
- Stocking supplies
- Appointment Setting
- HIPAA Compliance
- Medical Terminology
- Organization
- Patient Assessments
Accomplishments
Active member of The National Honor Society as awarded while attending Pitt Community College.
Certification
Certified Medical Assistant, AAMA Issued: January 20, 2021 Certified in Basic Life Support Issued: July 28, 2020 & May 11, 2022
Timeline
Clinician Support Specialist
Eventus WholeHealth
10.2024 - Current
Certified Medical Assistant
ECU Health Family Medicine
03.2021 - 10.2024
Associate of Science - Associate of Applied Science, Medical Assisting
Pitt Community College
Associate of Science - Applying For Radiography
Pitt Community College
Education and Training
other