Dena Mullis
Monroe
Summary
Compassionate lead medical assistant with proven expertise in patient-focused care, vital signs evaluation, and training development. Committed to delivering exceptional patient experiences while ensuring adherence to clinical best practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
Novant Heart & Vascular Institute
Matthews, NC
05.2024 - Current
- Guide newly hired medical assistants in mastering office procedures and essential tasks.
- Develop and implement training programs for new medical assistants ensuring adherence to clinical procedures and best practices.
- Compile and record patient medical data, including blood pressure and weight measurements.
- Conduct thorough monitoring of vital signs, ensuring precise documentation and timely communication of any irregularities to healthcare providers.
- Ensure cleanliness and proper stocking of exam rooms and medical equipment to enhance patient care.
- Deliver compassionate care to patients, ensuring support during examinations, treatments, and follow-up appointments.
- Contact and submit prescriptions and refills to pharmacies via phone and fax.
- Monitor adherence to department policies and procedures, fostering a productive environment and promoting exceptional patient care.
- Maintain accurate and organized medical records through systematic filing, organizing, and scanning of documents.
- Collect and record patient medical history, vital signs, and current complaints during intake.
- Train new medical assistants on protocols and best practices to foster team development.
- Conduct EKGs and additional assessments to evaluate patient health conditions effectively.
- Update inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintain Medical Assistant responsibilities while taking on additional duties as Lead Medical Assistant.
Certified Medical Assistant
Novant Heart & Vascular Institute
Matthews, NC
01.2017 - Current
- Greet patients and families with enthusiastic, compassionate attitude to establish long term professional relationships.
- Acquire the patients weights, height, blood pressure, pulse and oxygen.
- Acquire patients medical history and go over current medications.
- Acquire EKG'S and assist physicians when needed during appointment.
- Call patients with results and answering any questions the patient may have.
- Schedule appointments for patient for office visits and labs.
- Fax and refill prescriptions. When medication is denied complete prior authorization and appeal paperwork.
- Maintain stock and clean patients rooms and equipment.
- Scan in all paperwork for patients including outside records, appeal paperwork, pre op clearances and prior authorizations.
- Follow universal precautions to protect self and patients.
- Work within a team to achieve patient and team goals.
- Stay one step ahead of physicians needs.
Certified Medical Assitant
Southern Piedmont Primary Care
Monroe, NC
09.2015 - 12.2016
- Acquire the patients weight, height, blood pressure, pulse , respiration and temperature.
- Acquire patients medical history and list of medications patient is currently taking.
- Assist physicians during examinations.
- Administer medication and immunizations as directed by physicians.
- Call patients with results and answer any questions the patient may have.
- Make referrals and complete physicians orders.
- Fax in prescriptions for medications.
- Follow universal precautions to protect self and patients.
- Stock exam rooms with supplies as needed.
- Keep rooms clean and neat at all times.
- Work within a team to achieve patient and teams goals.
- Stay one step ahead of the physicians needs.
Internship Student
Southern Piedmont Primary Care
Monroe, NC
05.2015 - 07.2015
- Shadowed staff and learned advanced work.
- Helped staff members restock supplies and perform other administrative duti4es.
- Acquired the patients weight, height, blood pressure, pulse, respirations and temperature.
- Assisted physician during exams.
- Administered medication and immunizations as directed by physician.
- Followed universal precautions to protect self and patients.
- Kept rooms neat, clean and stocked at all times.
- Stayed one step ahead of the medical assistant and physicians needs.
Education
Diploma - Medical Assisting
South Piedmont Community College
Monroe, NC05-2015
Secretarial Science Degree - Secretarial Science
American Business And Technology University
Charlotte, NC05-1992
High School Diploma -
Forest Hills High School
Marshville, NC06-1991
Skills
- HIPAA regulations adherence
- Infection and Prevention Control
- Patient Safety Management
- CPR Certification
- Vital signs evaluation and documentation
- Electronic Recordkeeping
- Team building and supervision
- Lead Preceptor
- Problem-solving skills
- Professionalism and ethics
- Performance improvement
- Inventory management
- Patient data management
- Medical terminology proficiency
- Attention to Detail
- Scheduling appointments
- Compassionate patient care
- Service excellence
- Maintaining confidentiality
- Vital sign evaluation and documentation
- Medical equipment operation
- Emergency Response
- Clinical documentation
- Patient scheduling
- Time Management
Certification
- CMA - Certified Medical Assistant
Timeline
Lead Certified Medical Assistant
Novant Heart & Vascular Institute
05.2024 - Current
Certified Medical Assistant
Novant Heart & Vascular Institute
01.2017 - Current
Certified Medical Assitant
Southern Piedmont Primary Care
09.2015 - 12.2016
Internship Student
Southern Piedmont Primary Care
05.2015 - 07.2015
Diploma - Medical Assisting
South Piedmont Community College
Secretarial Science Degree - Secretarial Science
American Business And Technology University
High School Diploma -
Forest Hills High School