Dempsey Taglia
Youngsville
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Junior Clinic Manager
Massage Envy
08.2024 - Current
- Resolved clients complaints in a timely manner, ensuring a positive experience for all parties involved.
- Developed strong relationships with clients, fostering trust and loyalty to the clinic.
- Improved client satisfaction through effective communication and compassionate care.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for clinic reputation, staff productivity, and operational efficiency.
Front Desk Sales Associate
Massage Envy
02.2024 - 07.2024
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
- Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
Funeral Director Assistant
Clancy Strickland Wheeler Funeral Home
02.2023 - 01.2024
- Provided exceptional customer service while managing phone calls, emails, and walk-in inquiries from clients and vendors alike.
- Demonstrated empathy towards grieving families while guiding them through final disposition options-maintaining professional boundaries.
- Assisted in the creation of personalized memorial materials such as prayer cards, photo collages, and tribute videos – ensuring a lasting memory for families.
- Maintained accurate records of all funeral arrangements and services, contributing to efficient office operations.
Education
Associate of Applied Science - Funeral Service Education
Fayetteville Technical Community College
06.2023
High School Diploma -
Minnesota Online High School
2019
Skills
- Administrative Leadership
- Employee Training
- Effective problem-solver
- Time manager
- Well-versed in computer programs
- Maintenance of vital records
- Excellent Communicator
Timeline
Junior Clinic Manager
Massage Envy
08.2024 - Current
Front Desk Sales Associate
Massage Envy
02.2024 - 07.2024
Funeral Director Assistant
Clancy Strickland Wheeler Funeral Home
02.2023 - 01.2024
Associate of Applied Science - Funeral Service Education
Fayetteville Technical Community College
High School Diploma -
Minnesota Online High School
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