DeMoyn Faison
Raleigh
Summary
Dynamic automotive trainer and consultant expert with several years' experience working all aspects of the automotive industry. Proven exceptional track record with consulting with National and Local Dealerships to business growth, increase profitability, implement best practices by optimizing processes.
Expert in developing, creating and delivering customized training to boost sales and customer experience.
Expert at leveraging automotive trends and market insights to help drive growth and deliver measurable outcomes.
Recognized International Automotive Trainer (Audi USA, Chrysler Financial, Chrysler Canada, Ford, and other franchised dealer groups) responsible for the training corporate and dealership partners on all aspects of sales, leasing, retention and other areas.
Recognized for exceptional communication, leadership and client relationship building skills.
Overview
36
36
years of professional experience
Work History
Senior Business Execution Consultant
Wells Fargo
04.2023 - Current
- Liaison for Sales Team, Managers, Market Managers, to better understand dealer needs and recommend appropriate solutions.
- Collaborate with cross-functional teams to successfully deliver comprehensive solutions for dealers.
- Deliver high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyze data to identify trends and opportunities for process improvements and performance development
- Collaborate with partners to streamline internal processes to enhance team efficiency
- Support of the Auto Relationship Management Team-supporting initiatives set by management, sharing expertise
- Support E-Bill Implementation-liaison for Auto Relationship Management and Dealer Information Management Teams, providing feedback
- Collaborating with Repo and Impound Teams to streamline Abandoned Collateral Process with goal to reduce processing time
- Development of strategic growth process for sales team
- Development of training materials for sales team, providing actual dealer scenarios
- Developed and facilitated Consultative Selling Breakout session for STAAR.con
- Collaborate with Commercial partners in the development of Joint Dealer Advisory Board
Auto Relationship Management Manager
Wells Fargo
02.2017 - 04.2023
- Provided leadership to Sales Team
- Supported sales team with training, coaching, customer facing and customer service.
- Developed sales strategies for Auto Relationship Managers
- Led sales team to improve goals, reaching over 70 million for Raleigh Market
- Analyzed data to develop plan for growth in Raleigh and Virginia Beach territory
- Managed risk and maintained compliance metrics
- Managed retail relationships with dealers
Regional Sales Manager
BetterWay, INC.
01.1989 - 01.2017
- Development and facilitation of sales and lease processes
- Assisted in development of a comprehensive F & I training course for Chrysler Financial
- Lead corporate facilitator for BetterWay, conducting classroom training for Corporate Partners, Franchised Dealers and Independent Dealers
- Lead trainer for National accounts such as Chrysler Financial, Ford Motor Credit, Chrysler Minority Dealership Association and Ford Minority Dealership Association
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of dealer.
Skills
Problem-Solving
Attention to Detail
Team Leadership & Development
Client Relationships
Dealership Operations Consulting
Relationship Building
Automotive Sales & Lease Training
Sales Process and Improvement
Advanced Excel and Presentation skills
Seminar and Workshop Training
Leadership and Team Development
Technology Integration in Automotive Operations
Analytical Thinking
Advanced MS Excel, PowerPoint and Word
Integrity and Honesty
Timeline
Senior Business Execution Consultant
Wells Fargo
04.2023 - Current
Auto Relationship Management Manager
Wells Fargo
02.2017 - 04.2023
Regional Sales Manager
BetterWay, INC.
01.1989 - 01.2017
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