Summary
Overview
Work History
Education
Skills
Timeline
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Demitri Cuffee

Shallotte

Summary

Dynamic professional with extensive experience as a Virtual Assistant and Customer Support Representative at Amazon. Expert in calendar management and data entry, consistently enhancing operational efficiency. Recognized for exceptional customer service and attention to detail, fostering strong client relationships and ensuring satisfaction. Proven ability to multitask and prioritize effectively in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Virtual Assistant

Self Employed
04.2020 - Current
  • Provided administrative and scheduling support to small business clients remotely using tools like Google Workspace, Zoom, and Trello.
  • Maintained client calendars, managed emails, and handled research tasks, consistently meeting deadlines with minimal supervision.
  • Conferred with customers by telephone, chat or email to provide information.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.

Server

Jinks Creek Waterfront Grille
03.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Customer Support Representative

Amazon
02.2020 - 06.2023
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
  • Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

Education

Associate of Applied Science - Criminal Justice

Brunswick Community College
Bolivia, NC
05-2023

Skills

  • Customer service
  • Calendar management
  • Data entry
  • Microsoft office
  • Social media updating
  • Spreadsheet management
  • Database maintenance
  • Video editing
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Task prioritization

Timeline

Virtual Assistant

Self Employed
04.2020 - Current

Customer Support Representative

Amazon
02.2020 - 06.2023

Server

Jinks Creek Waterfront Grille
03.2018 - Current

Associate of Applied Science - Criminal Justice

Brunswick Community College

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Demitri Cuffee