Demetrius Rogers
Charlotte
Summary
Results-driven professional known for strong problem-solving and collaboration skills. Experienced in managing customer interactions and optimizing workflows to enhance service delivery. Prepared to drive continuous improvement and support team success.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Work From Home Agent
Randstad
Charlotte
10.2016 - 11.2025
- Provided technical support assistance to resolve customer issues efficiently and effectively.
- Documented customer interactions accurately to maintain comprehensive records for future reference.
- Collaborated with team members to enhance workflow optimization and improve service delivery.
- Utilized CRM systems for accurate data entry and management of customer information.
- Trained new team members on customer service protocols and system usage.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Correspondence Specialist
Alorica
Greensboro
12.2016 - 10.2019
- Worked closely with editors to ensure proper grammar, punctuation, style, and formatting.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Inbound/Outbound Agent
Ralph Lauren
Greensboro
01.2012 - 09.2016
- Provided product information to customers in a timely manner.
- Assisted customers with placing orders over the phone.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Resolved customer complaints by investigating problems, developing solutions, and making appropriate adjustments.
Education
Lancaster Christian Academt
Smyrna, TNSkills
- Technical support
- CRM management
- Data entry
- Complaint resolution
- Call handling
- Team collaboration
- Attention to detail
- Phone etiquette
- Spreadsheet tracking
- Appointment scheduling
Timeline
Correspondence Specialist
Alorica
12.2016 - 10.2019
Work From Home Agent
Randstad
10.2016 - 11.2025
Inbound/Outbound Agent
Ralph Lauren
01.2012 - 09.2016
Lancaster Christian Academt