Accomplished Channel Account Manager eager to contribute 15+ years of professional experience in New Business Development, Sales Oversight, and Staff Management toward maximizing an employer's success.
Expertise in developing and implementing effective sales strategies to drive increases in new business development, distribution, and sales channels within targeted markets.
Offer an in-depth understanding of the sales process with a fearless approach to cold calling, presenting, negotiating, and closing deals in the communications industry.
Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and achieve critical performance goals in sales, bottom-line profits, and reduced turnover rates.
Dynamic communication and interpersonal relation skills with a continual commitment to leading, directing, training, and motivating teams throughout significant cloud launches & communication solutions.
Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships that increase satisfaction, retention, and repeat business.
Channel sales professional with strong expertise in developing and managing partner relationships. Skilled in driving revenue growth and expanding market reach through strategic channel strategies. Proven ability to collaborate within teams, adapt to shifting needs, and deliver measurable results. Highly reliable with strong negotiation, communication, and leadership skills.
Overview
21
21
years of professional experience
Work History
National Channel Sales Manager
Alertus Technologies
11.2022 - Current
Managed and supported a national account from a channel perspective, aligning business objectives with partner capabilities to drive growth and customer satisfaction
Served as the primary point of contact for channel partners, providing ongoing support and guidance to maximize product sales and service delivery
Collaborated with sales and marketing teams to create tailored strategies for partner engagement, increasing market penetration and product adoption
Delivered presentations, webinars, and workshops to educate partners about new products, features, and solutions, improving their sales capabilities
Identified growth opportunities within the assigned national account, leveraging data and industry insights to drive decision-making
Partnered with cross-functional teams, including engineering, marketing, and customer support, to ensure effective execution of partner programs and customer satisfaction
Regional Sales Manager, Mid-atlantic Region
ZULTYS
01.2021 - 11.2022
Managed and supported 120 channel partners and agents in the Mid-Atlantic Region
Actively recruited, onboarded, and trained channel partners and agents
Built relationships with the channel partners and attended onsite visits with channel partners and end-users
Product demonstrations, hosted lunch & learns, developed quarterly business plans, and implemented strategies to improve sales
Prepared monthly and quarterly forecasts and successfully managed my pipeline
Regional Sales Manager
PANASONIC NORTH AMERICA, UNIFIED COMMUNICATIONS
01.2016 - 12.2020
Play a vital role in ensuring the seamless operations of 4 Inside Channel Account managers across 3 territories, including Northeast, Midwest, and South
Design engaging marketing campaigns to drive increases in brand awareness, visibility, and identity within targeted markets
Promptly respond to client questions while providing end-user training and support for authorized partners
Build long-term partnerships and relationships with 30 authorized NSV Connect partners to maximize their retention, communications, and satisfaction
Streamline and expedite internal operations including schedule management, training development, and monthly/weekly webinar planning to optimize employee performance and productivity
Channel Account Manager
AVAYA
01.2014 - 12.2015
Provided dynamic technical support to team members while serving integral leadership roles as Team Lead, Phone System Tech, and Desktop Support
Strategically coordinated, planned, and managed IP Office presentations highlighting overall company performance for partners and end users
Skillfully developed and implemented sales strategies that increased new business development and revenue
Demonstrated the benefits and features of products to maximize sales growth opportunities with new and existing clients
Offered the necessary resources and training for staff to succeed in meeting sales and customer service goals while at seminars or special events
Channel Account Manager
AVAYA
01.2014 - 12.2015
Skillfully developed and implemented sales strategies that increased new business development and revenue
Demonstrated the benefits and features of products to maximize sales growth opportunities with new and existing clients
Offered the necessary resources and training for staff to succeed in meeting sales and customer service goals while at seminars or special events
Regional Account Manager
COGENT COMMUNICATIONS
01.2011 - 12.2013
Applied practical interpersonal and negotiation skills to secure many sales for fiber optics internet access, Ethernet transport services, and Data Center solutions
Displayed a friendly and professional demeanor when addressing client inquiries regarding the sales process, proposals, product availability, and pricing
Proficiently analyzed relevant markets, competitor trends, and product innovations to determine new business opportunities and improvement strategies
Account Executive
RICOH BUSINESS SOLUTIONS
01.2010 - 12.2011
Conducted 15 one-on-one weekly appointments with major accounts to determine their needs throughout the complex sales cycle of hardware and software products
Productively managed client relations to encourage their repeat business, sales, and satisfaction
Fearlessly performed 50 cold calls daily to identify prospects and expand territory coverage
Channel Account Manager
AVAYA
01.2007 - 12.2009
Maintained accurate and updated records of channel accounts for 20-30 Avaya business partners
Provided valuable training and guidance during monthly seminars to educate clients about Avaya hardware and software solutions
Worked collaboratively with business partners in creatively designing marketing campaigns for increased market penetration, business development, and revenue growth
Area Sales Manager
PCS PARTNERS
01.2004 - 12.2006
Effectively hired, managed, motivated, and trained a 15-member team across two facility locations
Produced in-depth monthly and annual reports that detailed sales performance for management
Coordinated employee-focused development programs that were fixated on improving staff productivity, performance, and engagement
Proactively identified and addressed issues involving money, bill adjustments, and merchandise exchanges
Education
Bachelor's degree - Business Administration & Management Coursework
University of North Carolina
Wilmington, NC
12.2003
Skills
Salesforce
Business Development
Product Demos
B2B Sales
LAN
Channel management
Channel sales
Sales strategy
Account management
Partner relations
Revenue growth
Territory management
Channel development
Sales presentations
Pipeline management
Relationship building
Solution selling
CRM management
Sales incentives
Sales coaching
Business development
Forecast accuracy
Quota attainment
Partner recruitment
Strategic planning
Customer acquisition
Partnership development
Pipeline development
Teamwork
Goal orientation
Engagement management
Time management
Excellent communication
Operations management
Timeline
National Channel Sales Manager
Alertus Technologies
11.2022 - Current
Regional Sales Manager, Mid-atlantic Region
ZULTYS
01.2021 - 11.2022
Regional Sales Manager
PANASONIC NORTH AMERICA, UNIFIED COMMUNICATIONS
01.2016 - 12.2020
Channel Account Manager
AVAYA
01.2014 - 12.2015
Channel Account Manager
AVAYA
01.2014 - 12.2015
Regional Account Manager
COGENT COMMUNICATIONS
01.2011 - 12.2013
Account Executive
RICOH BUSINESS SOLUTIONS
01.2010 - 12.2011
Channel Account Manager
AVAYA
01.2007 - 12.2009
Area Sales Manager
PCS PARTNERS
01.2004 - 12.2006
Bachelor's degree - Business Administration & Management Coursework
University of North Carolina
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