Demetria Boyd
Roanoke Rapids
Summary
Compassionate and dedicated Certified Nursing Assistant (CNA) with a strong background in workflow coordination, recordkeeping, and time management. Known for being highly dependable, excels in providing quality patient support while maintaining safety and compliance standards. Currently pursuing a Certified Nursing Assistant position, committed to delivering excellent healthcare services and making a positive impact on the lives of those in need.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Flow Specialist Supervisor
Lowes RDC 1420
08.2016 - Current
- Serve as a communication liaison between the RDC and multiple parties of the organization such as IRP, IT, field inventory etc
- Provide exception reporting regarding out of compliance key performance indicator metrics at RDC that delay flow of products such as: aged labels, age requisitions, aged PO's etc
- Supports demand generated by the Emergency Command Center as well as a continued monitoring of disaster relief items stored at the RDC
- Manage DC to DC flow, service area change, FSA research and reporting, out of service area tracking, as well as DC to DC demand transfer analysis
- Analysis, research, and captaining resolution of issues involving C100/1XD flow through the DC and product received in house from 1XD/C100,964 and any other specialty DC's that apply
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Claims Clerk
Lowes RDC 1420
09.2010 - Current
- Organized detailed office and warehouse records using computers to enter, access and retrieve data
- Maintained required documentation of in-progress and processed claims for damage product review
- Processed new claims, verifying data and documentation prior to submitting for approval or review
- Reviewed claims applications and verified data to determine credit eligibility
- Kept close eye on turnaround and consistently met productivity benchmarks by monitoring claims inventory of assigned accounts
- Communicated with Lowe's stores to obtain necessary documentation for claims processing
- Prioritized workload efficiently, managing multiple ongoing claims simultaneously without sacrificing accuracy or timeliness.
Warehouse Forklift Operator
Lowes RDC 1420
11.2004 - Current
- Moved materials between docks and storage area according to daily work orders
- Adhered to OSHA regulations when operating forklifts and other heavy machinery
- Stayed current on OSHA-mandated practices for forklift operation and general warehouse practices
- Secured pallets using shrink wrap or straps to prevent damage during transportation
- Maintained clean and organized work area, adhering to safety protocols at all times
Education
Associate in Applied Science (A.A.S.) - Office System Technology
Nash Community College
Certification - Certified Nursing Assistant
Halifax Community College
Weldon, NC11.2024
Skills
- Patient care assistance
- Vital signs monitoring
- Effective communication
- Expert problem solving
- Analytical thinking
- Documentation management
- Time management
- Dependable and Responsible
- Conflict resolution
- Workflow coordination
- Compassion and empathy
- Recordkeeping and documentation
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification
Languages
English
Timeline
Regional Flow Specialist Supervisor
Lowes RDC 1420
08.2016 - Current
Claims Clerk
Lowes RDC 1420
09.2010 - Current
Warehouse Forklift Operator
Lowes RDC 1420
11.2004 - Current
Associate in Applied Science (A.A.S.) - Office System Technology
Nash Community College
Certification - Certified Nursing Assistant
Halifax Community College
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