Demerica Sharpe
Greenville
Summary
Results-driven professional with strong expertise in hospitality and sales. Known for delivering exceptional guest relations and fostering team collaboration to achieve performance goals and exceed sales targets.
Overview
5
5
years of professional experience
Work History
agency nurse assistant
agency
Winterville
12.2024 - Current
- Monitored patient vital signs and reported changes to healthcare teams.
- Assisted with patient mobility and daily living activities.
- Collaborated with multidisciplinary teams to ensure quality care delivery.
- Documented patient progress and interventions in electronic health records.
Certified Nursing Assistant
Lifepoint Health
01.2025 - 10.2025
- Provided emotional support and companionship to patients during care routines.
- Maintained a clean and safe environment by following infection control protocols.
- Provided emotional support to patients, fostering trust and communication.
- Collaborated with nursing staff to implement care plans effectively.
- Documented patient observations accurately for continuity of care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Server
Chili's Restaurant
12.2020 - 10.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations, enhancing guest dining experiences.
- Maintained cleanliness and organization of dining area to ensure optimal guest comfort.
- Collaborated with kitchen staff to streamline food preparation and service efficiency.
- Adapted quickly to changing priorities and high-pressure situations during peak hours.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Focus
11.2023 - 06.2024
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Trained new team members on best practices for effective communication and problem resolution.
- Implemented feedback mechanisms to identify service improvement opportunities and streamline processes.
- Developed training materials, ensuring consistency in customer service delivery across the team.
- Analyzed customer feedback data to inform strategic improvements in service offerings and policies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Lead Keyholder
Journeys Shoe Store
07.2022 - 10.2023
- Assisted in daily sales operations, ensuring optimal customer service and satisfaction.
- Maintained accurate inventory records, facilitating efficient stock management and replenishment.
- Supported team members in achieving sales targets through effective training and guidance.
- Executed cash handling procedures accurately, contributing to financial integrity of transactions.
- Monitored merchandise displays, ensuring compliance with brand standards and promotional strategies.
- Collaborated with management to improve store layout for enhanced customer experience.
- Opened inventory boxes and restocked shelves.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
Education
High School Diploma -
South Central High School
Winterville, NCSkills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Sales expertise
- Team collaboration
- Guest relations management
- Positive and professional
- Guest engagement
- Data entry
- Critical thinking
- Active listening
Timeline
Certified Nursing Assistant
Lifepoint Health
01.2025 - 10.2025
agency nurse assistant
agency
12.2024 - Current
Customer Service Representative
Focus
11.2023 - 06.2024
Sales Lead Keyholder
Journeys Shoe Store
07.2022 - 10.2023
Server
Chili's Restaurant
12.2020 - 10.2024
High School Diploma -
South Central High School