Delvin Smith
Raleigh
Summary
Dynamic leader with a proven track record at Big Lots Stores, Inc., adept in enhancing customer satisfaction and streamlining operations. Excelled in team development and inventory management, significantly improving store performance. Skilled in problem-solving and customer service, fostering positive relationships and driving sales growth.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
19
19
years of professional experience
Work History
Store Manager
Big Lots Stores, Inc.
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Small Business Owner
Super Cleaning Solutions LLC
10.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Evening Store Manager
Food Lion
09.2015 - 01.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Assistant Manager
Aarons Furniture Store
10.2014 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Operations Manager
Forms and Supply Inc.
09.2005 - 07.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Associate of Arts - Business Management
Wake Technical Community College
Raleigh, NCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
- Financial operations management
- Retail merchandise quality standards
- Product merchandising
- Team development
Timeline
Store Manager
Big Lots Stores, Inc.
09.2023 - Current
Small Business Owner
Super Cleaning Solutions LLC
10.2020 - Current
Evening Store Manager
Food Lion
09.2015 - 01.2024
Assistant Manager
Aarons Furniture Store
10.2014 - 09.2016
Operations Manager
Forms and Supply Inc.
09.2005 - 07.2014
Associate of Arts - Business Management
Wake Technical Community College
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