Delores Smith-Feaster
Wilmington
Summary
Poised Administrative Assistant & Dispather offering many years of experience. Well-versed in shipping policies, payroll management, inventory planning, customer service, delivery requirements, and driver practices. Works efficiently and maintains professional demeanor in stressful situations.
Overview
19
19
years of professional experience
Work History
Dispatch & Payroll Specialist
Wave Transit
Wilmington
09.2022 - Current
- Payroll Data Entry
- Manage Daily Scheduling
- Assist with Money Room Audit
- Data Entry
- Operate all communication lines
- Assist with New Hire Training
- Operate VDS System
- Assist with Company Monthly Meetings
- Manage Daily Emails
- Supervisor Bus Route Detours
- Manage Employee Records
- Operate AVL System
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Implemented new payroll software, leading to a reduction in processing errors.
- Responded to employee inquiries regarding payroll and timekeeping.
- Conducted regular audits of payroll records to ensure accuracy and compliance.
- Maintained and updated database for invoicing and accounting reconciliation.
- Provided training to new payroll department staff on payroll systems and procedures.
- Posted work hours completed to files to properly bill clients.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Assisted with auditing processes related to payroll.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
Administrative Assistant
Novant Health
Wilmington
09.2018 - 09.2022
- Assist with daily call schedules
- Operate all phone lines
- Manage office daily tasks
- Input all schedules for providers & residents
- Create website for candidates
- Assign student schedules
- Organize orientation for incoming class
- Proctor exams
- Order inventory for department
- Certify all desktops
- Computer skills
- Payroll Entry
- Data Entry
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Facilitated communication between different departments within the organization.
- Maintained inventory of office supplies and placed orders when necessary.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Directed customer inquiries to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Company Police Dispatcher
New Hanover Regional Medical Center
Wilmington
08.2015 - 09.2018
- Translate information to the appropriate codes
- Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
- Perform emergency medical dispatch and crisis intervention services
- Ask vital questions and provide pre-arrival instructions for emergency medical calls
- Monitor and operate a radio console and computer equipment
- Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
- Dispatch and coordinate the responses of public safety agencies
- Monitor and respond to a variety of technical systems and alarms
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Assisted with investigations by providing detailed call logs and recordings as requested.
- Operated telephone switchboard systems for routing incoming calls appropriately.
- Documented all communications received via phone or radio transmissions accurately.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Reviewed daily activity reports submitted by officers in order to maintain accurate records of events.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Trained new employees on basic operations of the police radio console and CAD system.
Sales Administrative Supervisor
Aramark
Wilmington
08.2009 - 09.2015
- Assist Customer Daily
- Handle all Credit/Cash Transaction Invoice
- Manage a Staff for Day/Night
- Provide Customer Service Skills Training
- Inventory Profits
- Handle all Call Intake
- Manage Stock Inventory
- Sales and Marketing Input
- Computer Entry Skills
- Handle Food & Safety Training
- Manage a Clean Work Space
- Manage Work Flow
- Training New Hires
- Creating and Managing Team Schedules
- Reporting to H.R
- Senior Team
- Conducting Evaluations for Staff Members
- Helping to Resolve Customer Issues and Disputes
Cashier/Customer Service
Five Star Parking
Newark
05.2006 - 08.2009
- Provide Customer Service Daily
- Handle Cash & Credit Card Transactions
- Maintain a Clean Work Environment
- Assist with Audits
- Sales Representative Skills
- Stock Stations
- Operate all Communication Systems
- Assist with Training
- Run Daily Cashier Reports
- Computer Entry Skills
Education
High school diploma -
Hillside High School
Hillside, NJ06.2006
Skills
- Microsoft Excel
- Team Management
- Logistics
- Crisis Intervention
- Food Handling
- Insurance Sales
- Employee Orientation
- Microsoft Office
- Administrative Experience
- Microsoft Outlook
- Recruiting
- Management
- Sales Management
- Presentation Skills
- Leadership
- Fundraising
- Event Planning
- Payroll
- Events Management
- Office Management
- Interviewing
- Payroll administration
- Data entry
- Employee records management
- Payroll audits
- Timekeeping accuracy
- Communication skills
- Employee training
- Attention to detail
Timeline
Dispatch & Payroll Specialist
Wave Transit
09.2022 - Current
Administrative Assistant
Novant Health
09.2018 - 09.2022
Company Police Dispatcher
New Hanover Regional Medical Center
08.2015 - 09.2018
Sales Administrative Supervisor
Aramark
08.2009 - 09.2015
Cashier/Customer Service
Five Star Parking
05.2006 - 08.2009
High school diploma -
Hillside High School