Delonta M.

• Assisted customers with product inquiries, ensuring accurate and timely information delivery.
• Handled transactions efficiently using point-of-sale systems, minimizing wait times for customers.
• Resolved customer complaints by identifying issues and providing effective solutions promptly.
• Maintained inventory levels through regular stock checks and coordinated with team members for replenishment.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• processed debit/credit, checks, cash, and gift card payments on POS register

• maintained a neat and clean work area in a fast paced environment

• developed and displayed problem solving skills when engaging with upset or volatile customers

• In addition to Front End, provided assistance in other departments including: Online Grocery, Electronics, DSD Receiving, and Gardening

• Oversaw daily operations, ensuring optimal customer service and team performance.
• Trained and mentored staff on best practices for customer engagement and problem resolution.
• Implemented process improvements to enhance efficiency in service delivery and workflow management.
• Resolved complex customer inquiries, fostering positive relationships and loyalty to brand standards.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Managed point-of-sale transactions, ensuring accuracy and adherence to company policies.
• Collaborated with team members to maintain a clean and organized sales floor environment.
• Handled product returns and exchanges, processing transactions while ensuring customer satisfaction.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

• Assisted customers with product inquiries, ensuring accurate and timely information delivery.
• Handled transactions efficiently using point-of-sale systems, minimizing wait times for customers.
• Resolved customer complaints by identifying issues and providing effective solutions promptly.
• Maintained inventory levels through regular stock checks and coordinated with team members for replenishment.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.